Customer Service Associate

Customer Service Representative

Join the Lippert Team! Lippert is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing, and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all our customers.

Our Customer Service Representatives excel by acting as a liaison, providing product/services information, answering questions, and resolving any emerging situations that our customer accounts might face with accuracy and efficiency. They maintain standards, recognize quality of work and responses from the team are a reflection of a value add for Lippert. They understand the dynamics of working with operations teams as well as sales teams to ensure timely communication and high service standards.

Responsibilities

• Provide proactive and extraordinary service to all external and internal customers.
• Perform all activities related to Customer Service, ensure all cases received are responded to within 2 hours or less, phones are answered with an average speed of 30 seconds as a team, provide guidance and solutions to complex situations at the customer level.
• Participate in cross-functional meetings with co-workers to foster a healthy and professional work environment and execute new processes to add to efficiencies.
• Creatively solve customer concerns, proactively manage customer orders and open requests to resolution.
• Resolve and take ownership of all internal and external customers. Identify root cause and corrective action.
• General knowledge of the product line and pricing schedules.

Qualifications

• High School Diploma/GED
• 1 year of Customer Service experience
• Preferred Education and Experience: Prior Inside Sales experience, Prior experience in the Automotive industry
• Work Authorization/Security Clearance: Must be legally authorized to work in the United States.

At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members' unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.

What You will Get: A unique, inclusive and supportive company culture. Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more! Fair and competitive compensation. Career development and mentoring and opportunities to grow. Holiday, personal and vacation days.