Cocktail Server - Beverage

Cocktail Server Beverage

The Cocktail Server Beverage is responsible for taking and delivering beverage orders to guests on the casino floor or in designated service areas. This position provides prompt, courteous, and professional service in accordance with 4-Star/4-Diamond service standards while maintaining cleanliness and organization of assigned sections.

Essential Duties and Responsibilities:

• Serves alcoholic and non-alcoholic beverages to guests in a timely and accurate manner.
• Provides 4-Star/4-Diamond guest service by engaging with guests in a friendly, helpful, and professional manner.
• Busses and clears tables of used glassware and debris in assigned sections.
• Maintains cleanliness and stock levels of assigned cocktail service stations.
• Processes cash and credit transactions through the approved point-of-sale system.
• Works special events and high-volume service areas as assigned.
• Communicates effectively with bartenders and Beverage leadership to ensure service flow.
• Verifies guest identification to ensure compliance with alcohol service laws and adheres to all ABC regulations, RBS training standards, and internal policies.
• Performs other job-related duties as assigned.

Supervisory Responsibilities:

This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

Qualifications:

• Strong verbal communication and interpersonal skills.
• Familiarity with beverage service operations, including knowledge of cocktails, spirits, beer, and wine.
• Knowledge of ABC regulations related to the service of alcoholic beverages.
• Ability to multitask and remain composed in high-volume service areas.
• Must be professional, reliable, and guest-focused.
• Ability to work in a fast-paced environment with minimal supervision.

Education and/or Experience:

• High school diploma or equivalent preferred.
• Additional coursework in hospitality or customer service is a plus.
• Minimum of 12 years of experience in food and beverage service, preferably in a high-volume or upscale environment.
• Strong knowledge of beverage offerings and responsible alcohol service standards.
• Proven ability to deliver prompt, courteous, and professional service in fast-paced settings.
• Experience handling cash and operating POS systems.
• Excellent interpersonal and communication skills with a focus on guest satisfaction.
• Prior experience in a casino, resort, or hospitality venue is preferred.
• Must meet all regulatory requirements for alcohol service.

Licenses, Certificates, Registrations:

• Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

Language Skills:

• Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures.
• Must also be able to communicate clearly and effectively with team members, management, and guests.

Physical Demands:

• Communication Skills: Must be able to communicate clearly, courteously, and professionally with guests, bartenders, and supervisors in person and via radio; responsible for taking drink orders, responding to guest needs, and delivering attentive, friendly service.
• Lifting and Carrying: Frequently lifts and carries trays with multiple beverages, glassware, and supplies weighing up to 25 pounds; may also handle ice buckets and light bar stock.
• Manual Dexterity: Constantly uses hands and fingers to carry trays, handle glassware, distribute drinks, and operate handheld POS devices or order pads.
• Mobility: Continuously moves throughout beverage service areas, casino floor, and lounge settings; requires walking, standing, bending, and reaching for extended periods during shifts.
• Stationary Work: Rarely remains seated; this role involves continuous movement throughout assigned service areas.
• Tool Operation: Regular use of serving trays, bottle openers, order entry devices, and beverage service tools; may also use handheld radios for communication.
• Visual Acuity: Requires near vision to read orders, verify guest IDs, and monitor drink accuracy; far vision needed to navigate crowded areas and identify guest needs across the floor.

Working Conditions:

• Routinely works in high-volume, fast-paced casino and lounge environments with exposure to loud noise, dim lighting, and crowded conditions.
• Regular exposure to a smoking environment while serving on the casino floor or in designated beverage areas.

Work Environment:

This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

Working Hours:

Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

Equal Employment Opportunity (EEO) and Indian Preference:

Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin. We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.