Customer Service Representative

Customer Service RepresentativeCompany: Keystone Automotive Operations, Inc. Location: Exeter, PA Hourly Pay: Up to $19/hour Schedule: Monday through Friday, 9:00 a.m. to 5:30 p.m. Position Type: Customer Service / Call Center Support Work Environment: Call center roleKeystone Automotive Operations, Inc. is seeking energetic, customer-focused Customer Service Representatives to join our Exeter, PA team. This is a great opportunity for dependable communicators who are eager to learn and grow in a supportive call center environment.Why Join Keystone?No automotive, RV, or college degree required — we pay you to learnReceive in-depth onsite training, individual coaching, and support as you growPotential for a hybrid work-from-home schedule after 6 months of onsite training based on performanceBuild highly transferable customer service, communication, and problem-solving skillsAbout the RoleAs a Customer Service Representative, you will be the first point of contact for established customers by phone and email. You'll answer questions, provide order and delivery updates, and help resolve issues with professionalism and accuracy.What You'll DoSupport established customers by phone and email with timely, accurate serviceProvide order and delivery updates and help resolve customer concernsPartner with internal teams, carriers, and suppliers when additional support is neededIdentify customer needs and offer recommendations when appropriateMeet performance standards while maintaining a positive, efficient customer experienceWhat We're Looking ForStrong communication skills with the ability to listen, empathize, and provide solutionsPositive, customer-first attitude with energy and professionalismDependable, detail-oriented, and calm under pressureEagerness to learn and grow in a fast-paced, team-driven environmentBasic computer proficiency, including Microsoft Office, email, and data entryHigh school diploma or equivalent requiredSales or customer service experience in a call center is preferred, but not requiredBilingual English/French or English/Spanish skills are highly valuedWork EnvironmentPeriodic travel may be required, including overnight stays to attend trade showsMust be able to lift freight up to 50 poundsBenefits and PerksCompetitive hourly pay, performance bonus opportunities, Daily Pay, and direct depositMedical, dental, vision, prescription, and related benefit options401(k) with company matchPaid time off, company holidays, and parental leaveTraining, career development, tuition assistance, and dependent scholarship opportunitiesEmployee discounts, referral bonus program, wellness programs, and incentive award opportunitiesWho We AreKeystone Automotive Operations, Inc. is North America's leading distributor of specialty automotive aftermarket, RV, and marine parts and accessories. Our people-focused culture is built on growth, inclusion, recognition, and our Company Values: Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, and Fun.Apply TodayReady to build your customer service career with Keystone? Apply today.