Customer Service Representative
$17 per hourSharpened Image, Inc.
Job Description
Job Description
We are seeking Bilingual and Non-Bilingual Customer Service Representatives for our Middle River, MD location . Must have at least 6 months of previous call center experience. This is a long term contract based position.
Non-Bilingual: Pay rate is $17.00/hr. paid on a weekly basis
Bilingual: Pay Rate is $18.50/hr. paid on a weekly basis
Along with submitting your resume for this position, please complete the Assessment Enclosed:
Non-Bilingual Skills Assessment: This is an invitation from Sharpened Image, Inc. to take our brief skills assessment. Please visit the following link:
Alternatively, you can go to click Login, under 'Take Your Test' enter the following ID a4c7b8e5fa1ca07c and select 'GO'.
Bilingual Skills Assessment: This is an invitation from Sharpened Image, Inc. to take our brief skills assessment. Please visit the following link:
Alternatively, you can go to , click Login, under 'Take Your Test', enter the following ID 91e3a3a6ca531967 and select 'GO'
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Assists customers with the account opening process
- Accurately explains the terms/conditions and policies/procedures relating to the account
- Processes account payments, perform cash out process at end of shift
- Consistently meets or exceeds performance goals to ensure the highest quality of service is provided to the customer
- Performs account maintenance, including account changes, adjustments, and statement requests
- Contacts customers for additional account information
- Assists in problem correspondence as required
- Prepares reports including CSR Daily Activity report and cash out report
Requirements:
- Must be able to submit and pass a criminal background check
- Must be able to submit and pass drug screening
- Must have exceptional customer service skills
- High School Diploma Preferred
Sharpened Image Inc is a full service Human Resource Management Firm.
Company Description
Sharpened Image Inc is a full service Human Resource Management Firm.
Vacancy posted 4 days ago
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