Customer Services Representative

Job Description

Job Description

The Customer Services Representative will manage a low volume of customer interactions primarily through phone and email, supporting business clients with their inquiries and concerns. This role focuses on delivering prompt and effective assistance while collaborating with team members and contributing feedback to enhance service quality. Opportunities for advancement into supervisory roles are available for motivated candidates.

Responsibilities

• Handle customer inquiries through phone and email
• Resolve customer issues efficiently and professionally
• Enter and maintain accurate customer data
• Communicate clearly with business clients to ensure satisfaction
• Collect and document customer feedback
• Collaborate with team members to improve service processes

Preferred Qualifications

• Experience with CRM software
• Strong communication and active listening skills
• Proven problem solving and conflict resolution abilities
• Capability to multitask effectively
• Detail-oriented data entry skills
• Effective teamwork and collaboration