Operations Supervisor - Shipping

Job Description

Job Description

About Us

Are you ready to move distribution forward?

Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world.

We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business. At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you!

Scope:

The Warehouse Supervisor is a frontline leadership role responsible for driving daily execution, performance, and engagement within the Shipping operation. This position plays a critical role in translating volume plans into results by leading teams, aligning labor to demand, and ensuring safety, quality, and service commitments are met.

This role is ideal for a hands-on leader who thrives in fast-paced environments, enjoys coaching teams in real time, and is motivated by accountability and continuous improvement. The Operations Supervisor is also a key development role, preparing future leaders within the organization.

Duties & Responsibilities:

• Provide direct supervision of 10–15 full-time associates and up to 60 temporary workers during peak season, including Leads and hourly team members
• Own daily shipping execution to ensure volume is processed safely, accurately, and on time, while supporting the Team Leads in executing daily production plans
• Partner closely with the Shipping Operations Manager to drive operational performance, labor efficiency, and team development
• Set daily priorities and expectations for Team Leads and associates based on volume forecasts and operational goals
• Lead daily communication with the team regarding volume, priorities, performance, and safety expectations
• Coach Team Leads and associates through ongoing feedback, recognition, and corrective action, reinforcing accountability and consistency
• Ensure adherence to customer-specific requirements, internal SOPs, and company policies across all shipping activities
• Promote and enforce safe work practices, including equipment usage, housekeeping, and ergonomic standards
• Monitor operational performance using metrics and statistical analysis; communicate results and expectations to Team Leads
• Identify performance gaps and drive improvements to workflows, staffing models, and labor allocation
• Support and lead continuous improvement initiatives that enhance productivity, accuracy, and cost performance
• Develop and coordinate training to ensure Team Leads and associates are proficient in shipping processes
• Support onboarding, cross-training, and skill development, with a focus on building future supervisors
• Complete performance reviews and support individual development plans for direct reports
• Collaborate with cross-functional partners to resolve issues and support operational goals
• Perform additional responsibilities as needed to support daily operations and team performance

Skills & Qualifications:

• 5+ years of experience in warehouse or distribution operations, including at least 2 years supervising 5–10 direct reports and a temporary workforce
• Associate degree or equivalent experience required
• Demonstrated success leading daily operations in fast-paced, high-volume environments
• Proven judgment in the consistent application of company policies, procedures, and operational standards
• Experience working independently with limited supervision while owning day-to-day operational outcomes
• Strong verbal and written communication skills, including experience creating performance reviews, development plans, and performance documentation
• Consistently models professional behavior and leads by example on the warehouse floor
• Comfortable working flexible schedules, including overtime, based on business needs
• Experience navigating Warehouse Management Systems (WMS), using RF scanning devices, and performing accurate data entry
• Demonstrates strong collaboration skills, a solid work ethic, and commitment to team success
• Proficiency with Microsoft Office tools (Excel, Word, Outlook)
• Comfortable using company communication tools (Microsoft Teams) to support daily coordination and execution
• Forklift or material-handling equipment experience preferred
• Reliable attendance and consistent job performance
• Due to the critical nature of peak operations, full availability is required from October through December, including Thanksgiving week and December weekends. This is a company-wide expectation and essential to meeting customer commitments during peak volume periods. Candidates that are unavailable during these periods will not be considered as this is a company-wide blackout policy.

The successful candidate will receive a conditional offer, contingent upon the successful completion of a background check conducted by our contracted third-party vendor. The specific clearance requirements vary by position and may include one or more of the following: criminal background check, credit check, employment verification, education verification, and driver’s abstract review. If you have any questions along the way, please do not hesitate to ask.

Solutions 2 GO Inc. is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information on Solutions 2 GO Inc., please visit our website at: