Executive Desktop Support Engineer

Roles & Responsibilities

• Provide white-glove, high-touch IT support to C-suite executives, senior leadership, and executive assistants.
• Serve as the primary point of contact and escalation resource for executive technology issues.
• Deliver onsite and remote technical support for hardware, software, mobility, networking, and collaboration-related issues.
• Configure, deploy, maintain, and troubleshoot executive laptops, desktops, mobile devices, tablets, and peripherals.
• Provide advanced support for Windows 10/11 and Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Troubleshoot Active Directory, Entra ID (Azure AD), VPN, MFA, authentication, and access-related issues.
• Support Microsoft Teams Rooms, Zoom Rooms, Webex, and other enterprise conferencing and collaboration platforms.
• Provide technical support for executive meetings, boardroom sessions, hybrid meetings, leadership town halls, and customer-facing presentations.
• Manage executive mobile devices, including iOS and Android smartphones and tablets, using MDM solutions such as Microsoft Intune.
• Perform hardware deployment, imaging, break-fix support, device refreshes, upgrades, and asset lifecycle management.
• Maintain executive spare device inventories and coordinate rapid replacement of faulty or damaged equipment.
• Troubleshoot network connectivity, wireless, printers, docking stations, monitors, and other peripheral-related issues.
• Support executive onboarding, offboarding, office moves, and technology refresh initiatives.
• Monitor conference room and AV equipment readiness to ensure reliable meeting experiences.
• Manage incidents, service requests, and asset records using ServiceNow or equivalent ITSM platforms.
• Maintain executive-specific support documentation, knowledge articles, and technical procedures.
• Handle sensitive business information with the highest levels of confidentiality and discretion.
• Build strong relationships with executives, leadership teams, executive assistants, and business stakeholders.
• Provide flexible support during early mornings, evenings, weekends, and business-critical executive events as required.

Required Technical Skills & Qualifications

• Extensive experience in enterprise IT deskside support and corporate end-user computing environments.
• Demonstrated experience providing VIP/Executive support and white-glove IT services to C-suite executives.
• Strong hands-on expertise with Windows 10/11 operating systems.
• Advanced working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
• Experience supporting Microsoft Teams Rooms, Zoom Rooms, and Webex conferencing solutions.
• Strong understanding of Active Directory, Microsoft Entra ID (Azure AD), VPN, MFA, and identity management.
• Hands-on experience with Mobile Device Management (MDM) solutions, particularly Microsoft Intune.
• Experience troubleshooting iOS and Android mobile devices.
• Experience with ServiceNow or similar IT Service Management (ITSM) platforms.
• Strong experience in hardware deployment, imaging, break-fix support, device refreshes, and asset management.
• Excellent troubleshooting skills across networking, wireless connectivity, printers, docking stations, monitors, and peripherals.
• Experience supporting executive offices, boardrooms, hybrid meetings, and high-profile corporate events.
• Strong communication, interpersonal, customer service, and stakeholder management skills.
• Ability to work independently, manage competing priorities, and resolve critical issues under pressure.
• Demonstrated professionalism, discretion, and ability to handle confidential information.

Preferred Qualifications

• Experience supporting senior executives in large enterprise or multinational organizations.
• Experience managing executive technology environments and dedicated spare device inventories.
• Familiarity with enterprise endpoint management, device compliance, and security policies.
• Experience supporting executive events, leadership town halls, and customer-facing presentations.
• Knowledge of ITIL processes and IT service management best practices.
• Relevant Microsoft, ITIL, or endpoint management certifications.