Client Care Representative

Client Care Representative

Backed by Columbus Humane's 140 years of experience serving our community, the Columbus Humane Essential Care Center is a first of its kind clinic offering comprehensive subsidized care including preventative wellness, medical treatment, nutritional, and surgical/dental services for at-risk pets. We believe in supporting the teaching mission of The Ohio State University College of Veterinary Medicine and the Rachael Ray Foundation Pathways to Careers in Animal Health veterinary assistant training program. As a Client Care Representative on our team, you will have the opportunity to work with an exceptional group of professionals that share the common goal of exceptional care. CHECC is in Columbus Ohio, an area known for its diversity. Columbus is the state capital and one of the fastest growing cities in the nation, featuring multiple metro parks, distinctive neighborhoods and several venues for art, culture, and sports.

The Columbus Humane Essential Care Center is currently seeking an innovative, open-minded Client Care Representative to help us dramatically increase access to quality veterinary care and nutritious pet food for our neighbors struggling to get care for the pets they love. This candidate is a dedicated associate and will think, communicate, and always act in the best interest of our human and animal clients. And, as a bonus, you will have the backing of your Veterinary Clinic Administrator, the Veterinarians, veterinary support staff, on-site Social Worker, a Program Manager, and a pet food bank coordinator. We have put together an incredibly loyal, hardworking, and dedicated support team. We are committed to our clients, patients, and our local community. Our hospital culture thrives on teamwork and camaraderie which naturally leads to delivering exceptional service.

Essential Duties And Responsibilities

• Thinks, communicates, and acts in the best interest of Columbus Humane and our human and animal clients at all times; models our mission and values in all job-related functions.
• Serving as the primary customer care provider for Columbus Humane Essential Care Center clients, during and following their visit with us.
• Creates and supports open dialogue with clients, enters new clients into our system.
• Answers the phone in a timely manner and direct calls.
• Schedule and confirm appointments and maintain event calendars.
• Copy, file and maintain paper or electronic documents and records.
• Actively supports staff and volunteers.
• Always represents Columbus Humane in a professional and courteous manner.
• Provides quality service to clients, students, and staff recognizing their individual contribution to the success of our organization.
• Contribute to the maintenance of a comfortable, clean & safe environment of which clients, the associates & the management can be proud.
• Cleans, sanitizes, and disinfects all client facing environments as necessary.
• Follows proper safety protocols for people and animals and sets a high standard for quality care.
• Strong telephone & computer skills are necessary.
• The ability to handle transactions, maintain a balanced cash drawer and properly complete day-end reports.
• Performs other duties and special projects as assigned by the Veterinary Clinic Administrator.

The Good Stuff (Benefits)

We care about your well-being, not just on the job. CHECC offers comprehensive and competitive benefits to help you live your best life.

Well Balanced Life: Set work schedule, dedicated time off to accomplish things in your personal life without using vacation time. Most weekends off.

Take Time To Recharge: You get paid time off to support work-life balance and keep motivated.

Prioritize Wellness: Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.

Build Your Financial Future: Build financial stability with an IRA retirement savings plan. Health saving plans offered. AND, as a non-profit 501c3 associate, you are eligible for Public Service Loan forgiveness.

Requirements

Must Have's (Qualifications)

• Excellent communication and customer service skills.
• Detail-oriented.
• Experience with Microsoft Office necessary.
• Passionate belief in Columbus Humane's vision, mission and values.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Ability to foster a collaborative team approach to solving challenging situations.
• Must be able to maintain accurate records, recognize people & understand written direction.
• Willing to learn new techniques & to accept change.
• Dependable attendance is required.
• Any allergies to animals must be controllable through medication.
• Ability to manage and prioritize workload from multiple sources.

Participate in the organization's Culture Commitment:

• Work collaboratively across teams by solving problems together, seeking input from colleagues and demonstrating respect for every team and function.
• Maintain a forward-looking approach by learning from the past while focusing on solutions and growth.
• Create high work output through effective work styles while maintaining work-life balance.
• Assume positive intent by seeking to understand rather than assuming motives and giving others the benefit of the doubt.
• Embrace accountability by owning commitments and responsibilities, while acknowledging mistakes and learning from them.
• Communicate openly, sharing information wherever possible and having difficult conversations directly and respectfully with an eye toward productive resolution.

Physical Demands

At times required to lift, up to 50 pounds with reasonable accommodation. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is performed in a normal veterinary clinic setting including exposure to hazardous chemicals and potential exposure to parasites and infectious diseases that can be carried and transmitted by animals.

Columbus Humane is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.