Patient Care Coordinator

Patient Intake CoordinatorWe're building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.Join the Coram/CVS team as a Patient Intake Coordinator and you will support the Enteral Nutrition Center with the initial admission of patients onto service with the Company. In this role, you will maintain communication and workflow between the branch, Sales staff, Insurance Verification team, and referral sources, helping to ensure new patients are receiving excellent care while on our services.As a Patient Intake Coordinator you will…Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaintsAssess patient needs and document referral requests for coordination of care.Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the CompanyCoordinate with the Insurance Verification Team to process patient details and collect benefit coverage informationRelayed insurance coverage to referral sources and patients and discuss forms required for billing with patientsTraining will occur virtually & must be able to work aloneThis is a full-time, permanent, work from home benefited position and is NOT through an agency.Pay Range: $19.00-21.00 per hour rangeRequired QualificationsMinimum two years experience in customer serviceMinimum two years experience in healthcareMinimum one year experience working in Microsoft Office, specifically Excel, Outlook and WordPreferred QualificationsInsurance terminologyMedical Benefit knowledgetyping skills 40-50wpmmulti-taskingusing multiple screensCall Center experienceBasic math skillsEducationHigh School diploma or GEDSkills RequiredInsurance CoverageMedical TerminologyTelephone Customer ServiceTypingMultiscreenMedical PrescriptionsCustomer Service StandardsBasic MathMultitaskingPrescription InterpretationCustomer Service CommunicationPrescription ProcessingAnticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is:$17.00 - $28.46This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.This full?time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well?being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.