Service Manager

Location: Hybrid - Boise, Idaho, United States Skills: Field Service Engineers, semiconductor About the Semiconductor Manufacturing Company / The Opportunity: Join a growing organization in the semiconductor manufacturing industry supporting critical equipment and major customer operations. As a Service Manager, you will lead field service operations, develop a high-performing Field Service Engineer team, and drive equipment reliability, customer satisfaction, and operational excellence. This is an opportunity to combine technical semiconductor expertise with strategic leadership in a high-impact, customer-facing role based in Boise, Idaho. Responsibilities: Lead and manage Field Service Engineers supporting key semiconductor manufacturing customers. Oversee equipment installation, maintenance, repairs, upgrades, commissioning, troubleshooting, and emergency service. Manage FSE staffing, scheduling, workload distribution, and resource allocation. Monitor service KPIs, including equipment uptime, response times, service quality, and customer satisfaction. Manage customer escalations and coordinate timely technical resolutions. Partner with Engineering, Parts, Logistics, and global technical teams to resolve customer issues. Develop and improve service processes, procedures, documentation, and operational efficiency. Identify recurring equipment issues and collaborate with Engineering on root-cause solutions. Support service contracts, preventive maintenance programs, and aftermarket opportunities. Ensure FSEs have the training, tools, and resources required to support customers effectively. Participate in customer meetings and provide technical and operational leadership. Provide hands-on field support and emergency FSE coverage when needed. Must-Have Skills: 7–10+ years of semiconductor equipment field service experience. Previous experience as a Field Service Engineer, Field Service Manager, Service Manager, or Service Operations Manager. Strong experience with semiconductor equipment installation, maintenance, repair, upgrades, or commissioning. Experience managing service resources, schedules, escalations, and performance KPIs. Strong customer-facing communication, leadership, and relationship-management skills. Technical troubleshooting and problem-solving expertise in semiconductor manufacturing environments. Comfort working in semiconductor fabs and other highly controlled manufacturing environments. Willingness to travel extensively to customer sites. Legally authorized to work in the United States. Nice-to-Have Skills: Engineering, physics, chemistry, or another related technical degree. Experience supporting major semiconductor manufacturers or fabs. Experience managing a regional or national Field Service Engineer organization. Experience with service contracts or preventive maintenance programs. Experience working with Japanese headquarters or global technical teams. #J-18808-Ljbffr