Production Support Specialist

RBD Packaging specializes in custom packaging solutions such as preform bands and shrink sleeves. At RBD, we prioritize quality and customer satisfaction to provide reliable packaging solutions that support our clients’ growth and success in the marketplace. About the Role Job Title: Production Support Specialist Department: Operations FLSA Classification: Non-Exempt Reports To: Plant Manager Job Summary The Production Support Specialist provides administrative and operational support to the manufacturing team by maintaining production schedules, coordinating shipping documentation, and assisting the Quality department as needed. This position serves as a cross-functional resource between Production, Shipping, Customer Service, and Quality to ensure accurate data, timely communication, and efficient workflow throughout the manufacturing process. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced manufacturing environment. Supervisory Responsibilities None. Duties and Responsibilities Maintain production schedules and update work orders within the ERP system (SYSPRO) to support daily manufacturing operations. Enter and maintain accurate production, inventory, and scheduling data. Prepare shipping documents, Bills of Lading (BOLs), packing lists, and other required shipping paperwork. Coordinate shipment scheduling with carriers and communicate shipping status with internal departments. Assist with inventory transactions, material movement documentation, and production reporting. Provide backup support to the Quality department by maintaining quality documentation, Certificates of Analysis (COAs), inspection records, and customer quality files. Verify production paperwork for accuracy and completeness before release. Monitor production priorities and communicate scheduling updates to Production, Customer Service, and Management. Maintain organized electronic and physical production, shipping, and quality records. Support continuous improvement initiatives by identifying process efficiencies and maintaining accurate operational data. Assist with other administrative and operational duties as assigned. Education and Experience High School Diploma or GED required. Associate degree in Business, Supply Chain, Manufacturing, or a related field is preferred. Minimum of two (2) years of experience in a manufacturing, production planning, scheduling, shipping, or operations support role preferred. Experience using ERP software, preferably SYSPRO, is strongly preferred. Required Skills/Abilities Strong organizational and time management skills with the ability to prioritize multiple tasks. High level of accuracy and attention to detail. Proficiency in Microsoft Office, particularly Excel, Outlook, and Word. Experience with ERP systems and manufacturing documentation. Excellent written and verbal communication skills. Ability to work collaboratively across multiple departments. Strong analytical and problem-solving abilities. Ability to adapt quickly in a fast-paced manufacturing environment while maintaining accuracy. Customer-focused mindset with a commitment to supporting operational excellence. Working Conditions and Physical Requirements Primarily office-based within a manufacturing facility. Frequent interaction with production and warehouse personnel. Occasional exposure to manufacturing equipment, warehouse traffic, noise, and varying temperatures. Ability to sit, stand, and walk throughout the workday. Occasionally lift up to 25 pounds. Ability to safely enter production and warehouse areas while wearing required personal protective equipment (PPE). Travel Requirements None. Other Duties The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. #J-18808-Ljbffr