Student Success Coach

Company:

For more than six decades, Goodwill Central Texas has been relentlessly focused on empowering thousands of people to work. We transform revenue from over 37 retail locations into a combination of education, career training, job placement, career coaching and support, and more. Every time you shop or support Goodwill, you are helping fund our greater mission to serve our community. Goodwill's vision extends far beyond our retail stores and your generous donations: We envision a Central Texas where everyone has the opportunity to thrive.

The Goodwill Excel Center for Adults opened in 2014 as an open-enrollment public charter high school for adults ages 18 to 50. The Excel Center Adult High School transforms lives in a supportive and holistic learning environment where all students are empowered to achieve.


For more information on the Goodwill Excel Center Adult High School, visit

Commitment to Excellence

At The Excel Center, we are building a high-performing organization focused on transforming lives through the power of education and work and becoming the model of excellence for adult education across Texas. Our team members contribute to a culture grounded in our values of caring, innovation, and accountability and focused on strong graduate outcomes.

All Excel team members:

• Deliver Excellence - Uphold high standards of professionalism, execution, and service to students
• Own the Outcome - Demonstrate accountability through ownership, reliability, follow-through, and continuous improvement.
• Work as One Team - Collaborate and contribute positively to a solutions-oriented culture
• Lead with Purpose - Align actions and decisions to the organization's mission, vision, values, and strategic priorities
• Strengthen the System - Support systems, processes, and practices that strengthen organizational effectiveness and student impact

All team members demonstrate our standards through strong individual performance and a commitment to collective excellence.

The Goodwill Excel Center Adult High School is currently seeking a Student Success Coach for our South Austin Campus , located at 1901 E. Ben White Blvd., Austin, TX 78741 .

The Student Success Coach (SSC) is responsible for promoting continued student engagement, serve as a student advocate, support student learning, and provide resources to ensure students are progressing toward graduation. The SSC helps to alleviate barriers that may impede educational and socio-emotional progress. The SSC builds empowering relationships with each student, holding coaching & advising sessions, setting goals, and implementing strength-based strategies to facilitate ways in which students can overcome barriers and continue progress towards their diploma and career pathway. The SSC works closely with other campus and district teams to ensure students make successful transitions and receive wraparound support from point of entry through exit into a meaningful post-secondary avenue. The SSC supports the scheduling process by assisting with designing the master schedule and serving as an expert in graduation plan progression and credit attainment.


Role and Responsibilities

• Guide students toward academic success through managing and monitoring student information (i.e. credits, tracking state testing, Language Credit by Exam process, etc.), developing class schedule, and assisting students in planning for graduation.
• Advise students regarding educational decisions and disseminate program information.
• Document all guidance interventions and scheduling actions in an electronic database in a proactive, timely, and ethical manner that meets quality and quantity standards.
• Facilitate students' learning experiences through individual and/or group coaching meetings to ensure student engagement with academic progression via course sequence and accomplishment of personal, academic, and career goals.
• Coach students from a systemic, trauma-informed model that is strength-focused, student-driven, supportive and motivating, and that focuses on setting tangible, realistic, and measurable goals.
• Work collaboratively with students to develop detailed and regularly updated Personal Graduation and Career Plans to identify career goals and action steps.
• Support and implement attendance and retention strategies by implementing proactive advising interventions that facilitate student connection to persistence in goals throughout the Excel Center student journey.
• Intervene proactively and in a positive manner to address student behavioral needs that arise through early-identification of potential risk factors, collaboration with staff, facilitation of restorative meetings, monitoring of behavioral planning, and encouragement of pro-social and career-ready student behavioral.
• Develop and implement student incentives and creative engagement strategies that recognize key educational/career/personal milestones to increase student buy-in and academic success.
• Collaborate with instructors to develop student individual learning plans based on intake and ongoing benchmark assessments.
• Provide support, work closely, and maintain open communication with staff and students to support student success.
• Collaborate with Campus teams to ensure the successful transition of applicants to fully enrolled students and integration of students into the Excel Center environment via accurate and career-focused scheduling.
• Coordinate with key community support persons for students (i.e. family members, friends, mentors, etc.) to build and sustain a network that will reinforce student progress.
• Facilitate transitions with students by moving them efficiently and thoroughly toward graduation via their individualized pathway and coordinating with other school staff to ensure the continuum of support pre- and post-graduation.
• Assist with the design a Master Schedule that meets the needs of students, TEA requirements, and strategic district objectives.
• Maintain a suitable number of students per class by scheduling students appropriately.
• Use personal vehicle to conduct home visits to students/family members in community, coordinate and document in-person referrals for wraparound care, and periodically transport students according to policy guidelines.

Other Duties and Responsibilities

• Assist school team with outreach efforts and community integration events throughout the school year (periodically nights and weekends).
• Provide assistance, proctoring, and support for annual state testing administration.
• Work collaboratively on Student Success Coaching District Team which may involve providing in person or remote support to or carrying caseloads from other campuses (South & North Austin & Justice Education Campuses).
• Attend all team and professional meetings.

Supervisory Responsibilities

This position does not have supervisory responsibilities.


Required Skills and Qualifications

• Associate degree or two years' experience working with marginalized populations in an educational setting.
• Valid Driver's License, up to date auto insurance and good driving record.
• Must be able to understand work instructions in English.
• Must have a framework for understanding socioemotional, behavioral, and educational trends related to providing key student supports in an adult-academic setting.
• Must have working knowledge of computer programs and accessing internet applications such as Student Information Systems, Microsoft Office Products, Google Applications (Gmail), Excel, Microsoft Word, and Internet Explorer.
• Knowledge of community resources.
• Must possess superior verbal and written communication skills.
• Must be self-motivated willing to be a team player.
• Must be adaptable to shifting priorities while maintaining a positive learning environment.
• Strong socioemotional and behavioral intervention skills.
• Must have the ability to embrace change positively and manage their workload independently.
• Ability to gather and analyze data for informed decision making.
• Ability to develop relationships and to relate to a diverse population.
• Must possess the essential mindset that all students can achieve at high levels.
• Must possess understanding of marginalization and how it impacts those Goodwill serves and employs.
• Exhibit respect for diversity of thought and have experience to advance it in teams/organization.
• Must demonstrate a maturity of practice using the 7 pillars and principles of servant leadership.
• Must be able to successfully pass a background check and complete fingerprinting.

Preferred Qualifications

• Bachelor's Degree in Social Work, Education, Adult Education, School Counseling or related area of study.
• Experience working with high school age students in urban, non-traditional, and/or adult education setting.
• Experience working with adult learners.
• Bilingual in Spanish or Arabic and English.

• Perform other related duties as assigned.

Compensation & Schedule

• Based on experience and qualifications.
• This is a year-round position.

What We Offer

Comprehensive Health Coverage: We provide top-tier medical, dental, and vision insurance to ensure you and your family stay healthy and happy.

Generous Paid Time Off: Recharge with our generous PTO policy, which includes vacation days, personal days, and company-wide holidays.

Teacher Retirement System & 403b Participation

Paid Parental Leave: We understand the importance of family. We offer a generous parental leave policy to support you during this significant life event.

Professional Development Opportunities: We believe in continuous growth! Take advantage of our access to workshops and online courses & tuition/certification support.

Wellness Programs: Prioritize your well-being with our wellness initiatives, including gym memberships and free mental health support.

Employee Recognition Programs: We celebrate our team members' achievements with recognition awards.

Diverse and Inclusive Culture: Join a workplace that values diversity and inclusion, with regular team-building activities and events that foster a sense of belonging.

Equal Employment Opportunity

Goodwill Central Texas is an equal opportunity employer. We celebrate diversity and are committed to a workplace where everyone feels included. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, disability, veteran status, gender identity, sexual orientation, or any other protected characteristic.

Background Check

Goodwill Excel Center is a public school and pre-employment background check and fingerprinting is required to ensure the applicant meets all eligibility requirements for the position. Additionally, positions that will be entering a campus located within a correctional facility are required to submit to pre-employment drug testing and receive a negative result as a condition of employment.