Catering & Take-out Supervisor

All the Best Delicatessen is seeking an organized, customer-focused, and energetic Catering and Take Out Supervisor to manage and grow our catering and to-go services. This role is responsible for coordinating catering orders, building strong customer relationships, revamping our delivery and take-out procedures, ensuring accurate order preparation, and delivering exceptional service that reflects the quality and reputation of our deli.

The ideal candidate is detail-oriented, thrives in a fast-paced environment, and enjoys working with both customers and team members to create outstanding catering experiences.

Key Responsibilities

Respond to catering inquiries by phone, email, and in person

Assist customers with menu selections and pricing

Prepare and process catering orders accurately and efficiently

Coordinate order timing and logistics with kitchen and delivery staff

Ensure all catering orders meet company quality and presentation standards

Maintain strong communication with clients before, during, and after events

Help organize and set up catering trays, platters, and event packages

Track catering inventory and supplies as needed

Support marketing and promotional efforts for catering services

Take lead of all delivery and take out services and procedures creating perfection of accuracy

to every guest order

Development of SOPS

Resolve customer concerns professionally and promptly

Maintain cleanliness and food safety standards in accordance with company policies

All the Best Delicatessen is committed to providing fresh, high-quality food and exceptional customer service. We take pride in creating memorable experiences for our customers through delicious food, reliable catering services, and a welcoming atmosphere.

Qualifications

Previous experience in catering, hospitality, food service, or customer service preferred

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Ability to work efficiently under pressure and meet deadlines

Proficient computer and order-entry skills

Flexible schedule, including weekends or holidays when needed

Ability to lift and carry catering items up to 30 pounds

Positive attitude and strong teamwork skills

Clean driving record and valid drivers license

Preferred Skills

Knowledge of deli and catering menu items

Experience coordinating events or large food orders

Sales or upselling experience

Experience with TOAST Catering and Take-Out / Delivery

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