Application Portfolio Management (APM) Data Steward

Application Portfolio Management (APM) Data Steward

The APM Data Steward is responsible for maintaining the integrity, accuracy, and completeness of all entries within the Application Portfolio Management (APM) system of record. This role ensures that all application data is validated, consistently aligned to enterprise standards, and vetted with the appropriate technology and governance teams prior to any updates or changes. The position plays a critical role in enabling effective technology asset lifecycle management, risk management, and regulatory compliance.


Key Responsibilities
• Data Accuracy & Maintenance within APM and TDAR.
• Maintain and oversee all records within the APM system of record, ensuring accuracy, consistency, and completeness.
• Regularly review application entries for currency, alignment with taxonomy (application categories, business services, technical services), and compliance with enterprise standards.
• Monitor for duplicate, incomplete, or inconsistent records and take corrective actions.
• Change Request Vetting & Governance
• Review and validate requests for new entries, updates, or decommissioning of applications.
• Complete all Request tickets for additions and modifications ensuring all proper work notes are documented in the appropriate tickets.
• Partner with technology owners, application owners, and governance stakeholders to ensure proposed changes are vetted, approved, and aligned with enterprise processes.
• Ensure changes adhere to Configuration Management Database (CMDB) and Common Service Data Model (CSDM) structures.
• Stakeholder Engagement
• Act as the primary liaison between Application Owners, Technology Owners, ServiceNow platform teams, and ETAM Governance.
• Provide guidance on APM standards, data entry requirements, and compliance expectations.
• Support periodic reviews with risk, compliance, and audit teams.
• Reporting & Controls
• Generate reports and dashboards to track application data quality, exceptions, and remediation progress.
• Monitor compliance with enterprise Technology Asset Management (TAM) standards, OSFI B-13 requirements, and internal policies.
• Contribute to Key Performance Indicator (KPI) and Key Risk Indicator (KRI) reporting for APM.
• 3+ years experience with Service Now, in Application portfolio management, strong understanding of CSDM framework,
• Experience with IT Governance, data stewardship and risk/audit processes
• Excellent attention to detail and commitment to data quality.
• Strong analytical and problem-solving skills, with ability to identify and resolve data inconsistencies.
• Ability to collaborate with cross-functional technology teams and business stakeholders.
• Clear communication and documentation skills to articulate standards, decisions, and outcomes.
• Proactive mindset with the ability to enforce governance controls while enabling business needs.