Property Management Deputy Director

Pacifica Continental is seeking a Property Management Deputy Director who is fluent in both English and Spanish to join a prominent investment company at their offices in Miami.


Position Overview:

We are seeking a dynamic and experienced Property Management General Operations Director to oversee and optimize our Short-Term Rental Management division. The ideal candidate will possess a deep understanding of short-term rental management, a strong grasp of related industry digital platforms, and a knack for data-driven decision-making. Additionally, proficiency in general Real Estate property management, and QuickBooks basic knowledge are essential for this role. A candidate holding a Real Estate license will make stronger impression.

As the leader of our property management operations team, you will be responsible for the overall success and efficiency of our property management operations, handling relations with property owners ensuring their satisfaction with an specific focus on maximizing rental revenue, enhancing guest experiences, and streamlining processes through digital tools and analytics.

Key Responsibilities:

Short-Term Rental Management:

• Develop and execute strategies to maximize revenue and occupancy rates for short term rental properties.

• Monitor market trends to adjust pricing strategies and availability accordingly.

• Ensure properties meet and exceed guest expectations by maintaining high cleanliness, maintenance and service standards.

Digital Platform Expertise:

• Utilize and optimize digital property management platforms (e.g., Airbnb, VRBO,

• Booking.com and related industry software such as PMS) to enhance property visibility and bookings and seam less operations.

• Leverage data analytics tools to assess performance and make data-driven decisions.

• Stay current with industry technologies and trends related to short-term rental • management.

Team Leadership:

• Lead and mentor a team of property managers and operational staff.

• Set clear performance expectations and provide guidance for professional growth.

• Foster a culture of teamwork, excellence, and customer service.

Financial Management:

• Manage budgets, financial and forecasting for the operations division.

• Client reporting and revenue payout

• Identify cost-saving opportunities and revenue growth strategies.

• Utilize QuickBooks for financial tracking and reporting.

Guest Relations:

• Address and guide the team regarding guest inquiries, concerns, and issues promptly and professionally.

• Implement strategies to enhance guest satisfaction and drive repeat bookings.

• Compliance and Regulations:

• Stay informed about local regulations and licensing requirements for short-term rentals.

• Ensure all properties comply with legal and safety standards.

• Property Insurance

Qualifications:

• Business, Hospitality, or related field studies.

• Proven experience in short-term rental management and operations.

• Strong proficiency in digital property management platforms and reporting tools.

• Exceptional leadership and team management skills.

• Analytical mindset with the ability to make data-driven decisions.

• Excellent communication and negotiation abilities.

• Client Centric Mindset

• Experience in general Real Estate property management.

• Basic understanding of QuickBooks for financial tracking and reportin