Manager of Global Total Rewards

The Manager, Global Total Rewards is responsible for the design, administration, and continuous improvement of the company’s total rewards programs, including health and welfare benefits, retirement plans, leave of absence programs, and compensation initiatives for the US and globally. This role ensures programs are competitive, cost-effective, compliant, and aligned with the organization’s business strategy and culture. The manager will serve as a subject matter expert, advisor to leadership, and point of escalation for employees, while leading vendor relationships and ensuring an exceptional employee experience. MUST HAVE experience owning the benefits program.

• Develop, implement, and manage benefits and total rewards strategies to attract, retain, and engage talent.
• Administer health, welfare, and retirement plans, ensuring compliance with all applicable federal, state, and local laws (e.g., ERISA, ACA, FMLA, COBRA).
• Manage to optimization all systems supporting total rewards program, including key systems integration points, importing and exporting data, reporting and auditing.
• Effectively use the benefits administration system to monitor and troubleshoot benefit transactions. Coordinate/maintain updates to online benefits materials and documents.
• Oversee annual benefits renewals, open enrollment, and communication campaigns.
• Partner with Finance, HR, and external vendors to monitor program costs, analyze data, and recommend plan design enhancements.
• Develop and deliver clear, engaging employee communications and training related to benefits and rewards programs.
• Lead leave of absence programs (FMLA, disability, parental leave, etc.), ensuring consistent application of policy and compliance.
• Ensure proper coordination and filing with other paid time off programs, including workers compensation, disability and state provided benefits.
• Coordinate with payroll to ensure accurate payment of leave and other paid time off benefits
• Lead compliance with respect to total rewards, wage and hour, and employee relations.
• Stay current on legislation, market trends, and best practices with regard to general employee policies, benefits and total rewards.
• Manage global policies and US and Canadian employee handbooks, programs and policies, ensuring policy and program updates, compliance and effective communication and utilization.
• Manage global time off programs.
• Leads global compensation program planning and execution, as well as Recognition program.
• Support other HR and compliance projects (reconciliations, integrations, data collection, I9 audits, etc.) as needed.
• Manage vendor relationships, contracts, and service-level agreements to ensure high-quality service delivery.
• Serve as an escalation point for complex employee inquiries and provide guidance to HR business partners and managers.
• Other tasks as needed.

What you will need

• Bachelor’s degree. (Master’s degree or HR certifications a plus).
• 5+ years of progressive experience in benefits, compensation, or total rewards.
• Strong knowledge of U.S. benefits regulations, compliance requirements, and industry practices. Experience with Canadian benefits a plus.
• Must have experience owning/leading the total rewards program.
• Experience leading/managing compensation a plus.
• Experience managing vendor relationships and benefits renewals.
• Analytical skills with the ability to interpret data, identify trends, and present insights to leadership. Effective decision- making skills.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders and deliver employee-friendly messaging.
• Proven project management skills with the ability to manage multiple priorities.
• Commitment to continuous improvement and process improvement, automation
• Customer service and strong collaboration orientation a must
• Demonstrated process, efficiency improvement.
• Action orientated and active ownership. Self-starter. Willingness to learn
• Ability to work in a dynamic, fast-paced environment.