Global MIS Manager

Role: Global MIS Manager
Department: MIS
Reports To: Director of Shared Services
Location: Herndon, Virginia (US) - Hybrid (3 days office, 2 remote).  Some travel to the UK will be required. This is NOT a remote position. 

Role Overview 
MIS sits within Shared Services at Assured Data Protection, managing the day-to-day technology experience for 300+ employees and contractors globally, from laptops and identity to the key applications people rely on every day. We're looking for a hands-on Global MIS Manager to own the MIS service, including service desk queue, combining people leadership with hands-on ownership of Microsoft 365, Entra ID, and our device management stack, balancing day-to-day operations with security and compliance discipline.
Key Responsibilities
MIS Operations & Service Desk Queue Management

• Own the MIS service desk queue: triage, prioritisation, escalations, stakeholder communications, and continuous improvement.
• Establish a consistent global operating cadence and on-call rotation (coverage, escalation paths, and post-incident follow-up) to support 24/7/365 operations.
• Partner with HR and the Assets team on joiner/mover/leaver processes, onboarding/offboarding, and access readiness.
• Drive documentation and operational reporting (volumes, backlog, root causes); deliver monthly SLT reporting on performance, risks, and improvements.

Endpoint Support, MDM Management

• Own end-user device lifecycle (provisioning, onboarding/offboarding, repairs, refresh, secure decommissioning) for Windows and macOS, including meeting room/conferencing technology (Neat Bar).
• Administer and mature endpoint management via Microsoft Intune and Apple Business Manager: configuration, compliance policies, application deployment, and patching workflows.
• Ensure endpoint security fundamentals are enforced (patching, encryption, secure remote support, least-privilege local admin) and that Sophos MDR operates effectively across managed laptops.

Microsoft 365 & Entra (Identity and Access)

• Administer and continuously improve Microsoft 365 services (Teams, Exchange Online, SharePoint/OneDrive) with strong operational discipline.
• Lead administration of Microsoft Entra ID (Azure AD): joiner/mover/leaver processes, group and role management, authentication methods, conditional access, and access reviews.
• Manage enterprise application access governance with a strong RBAC and least-privilege mindset, ensuring privileged access is tightly controlled and auditable, and support SSO adoption across business applications.

User Applications & SaaS Application Management

• Run an application intake and review process with InfoSec, Compliance, and Finance so requests are properly assessed on security, cost, and supportability.
• Maintain an authoritative application inventory and ownership model; identify and consolidate duplicate tools to reduce cost and operational overhead.
• Own operational administration of core applications and SaaS tools (Slack, Teams, SharePoint, Atlassian, Zendesk, HubSpot, Gong, Zoom, Thrive, and more), ensuring stable service and licensing optimisation.

Security, Policy & Compliance (Operational Ownership)

• Proactively identify gaps in security controls and tooling, and drive remediation with InfoSec/Compliance, ensuring MIS services align with enterprise security policy (identity, endpoint configuration, access control, SaaS governance).
• Partner with Compliance on audits and evidence requests, support incident response for MIS-managed platforms, and maintain evidence-quality, auditable records; Assured maintains SOC 2 Type II, ISO 27001, and ISO 9001 compliance.

Vendor & Stakeholder Management

• Own governance decisions, risk-based prioritisation, and vendor relationships (renewals, escalations, service level expectations) across MIS-managed platforms.
• Own annual MIS budget and licensing planning (forecasting, renewals), and drive roadmap planning balancing user experience, efficiency, and security.

Qualifications
Experience

• Experience managing a global, geographically distributed IT/MIS team across multiple regions/time zones, with a clear operating cadence and consistent standards.
• Experience owning enterprise policies across identity, endpoints, and SaaS governance, and leading audit evidence collection in regulated environments.
• Proven experience producing senior leadership reporting and managing prioritisation trade-offs based on risk and business need; 3-5 years of management experience.

Technical Skills

• Proven ability to design and enforce least privilege/RBAC, Conditional Access, and privileged role governance, plus SSO/SAML integrations across SaaS applications.
• Strong hands-on administration with Microsoft 365, Entra ID, and Intune, plus endpoint security ownership and hardening.
• Experience supporting Windows and macOS environments.

Core Skills

• Budgeting and financial planning: forecasting, renewals, licensing optimisation, and tracking spend against plan.
• Setting expectations, delegating effectively, and holding teams accountable through metrics and follow-through.

Preferred Qualifications

• ITIL Foundation (or equivalent practical ITSM experience) preferred, along with familiarity with tools such as Zendesk and Atlassian (Jira/Confluence).
• Experience supporting compliance/audit activities and evidence collection.

What We Offer

• Opportunity to work with a global, diverse technical team. 
• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• 401K program with company matching.
• A dynamic, inclusive, and collaborative work environment.
• 3 day in-office presence with remote work flexibility.

At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays, robust 401k plan, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.
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