Collections Analyst II

Job Title: Collections Analyst II (Job Code: PP0004) Department: Administration – CC-Collections and Escalations Salary Schedule: District Service (DS) Reports To: Supervisor, Credit & Collections Role Description The Collections Analyst II isresponsible for performing various functions as they pertain to the collection of delinquent water and sewer accounts. Essential Duties & Responsibilities Acts as Authority representative at court proceedings (and/or administrative hearings) with DC Water’s legal representative both with external and internal attorneys providing required documentation to support water and sewer charges. Researches and resolves billing inquiries as related to delinquent accounts and collections. Reviews and analyzes delinquent accounts for appropriate legal action. Informs and recommends to the supervisor a course of action for successful collection. Responds and prepares both subpoenaed information as well as FOIA request relative to the billing and collection for water and sewer services, impervious charges and initial orders from the Superior Court Civil Division. Reviews and prepares bankruptcy accounts relative to the prorating and the calculation of both pre and post-petition dollars. Reviews and prepares bankruptcy and probate documents for collection. Calculates, prorates, and adjusts water and sewer bills and establishes payment terms for customers. Verifies and collects outstanding balances prior to the initiation of service or distribution of permits. Prepares certificate of lien and lien release/redemption documents as required. Researches and validates account balance to provide accurate pay off certificates for the purpose of settlement by the Title Company. Verifies the accuracy of the cash receipts reconciliation and the customer refund process. Compiles various monthly reports to include spreadsheets utilizing applicable software. Utilizes superior verbal and written communication skills as a part of interaction with customers. Performs other related duties and projects as assigned at the discretion of the Supervisor, Credit/Collection. Key Working Relationships: Interacts with co-workers throughout the department and the Authority, other government agencies and private organizations, and with the general public. Skills & Qualifications Required Experience: Three (3) years of progressive customer service experience in a creditable collection environment. Minimum Education Requirements: High School diploma or General Education Development (GED) certificate. Required Skills: Analytical Thinking Detail Oriented Verbal and Written Communication Skills Conflict Resolution Adaptable and Agile Relevant Technology and Software Ability to work flexible hours Required Licenses & Certifications: N/A Required Languages: English Physical Requirements: General office conditions Preferred Skills & Qualifications: N/A We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing. The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities”. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email View email address on click.appcast.io. #J-18808-Ljbffr