Testing Center Assistant PT

Testing Center Assistant

Located 45 minutes from the Nation's Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges by the Aspen Institute with academic programs in over 100 disciplines. CSM is among America's top 100 producers of Minority associate degrees in twenty categories, according to Diverse Issues in Higher Education. CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs. The hiring salary for this position will be from the min to mid-point of the salary range. The Testing Center Assistant interacts effectively with a high volume of students, faculty, staff, and community members. The individual in this position assists in providing testing services at their designated campus testing center and supports high school and national testing as assigned, under the general supervision of the Testing Center Supervisor. The Testing Center Assistant ensures confidentiality of testing services while upholding the integrity and security of the Testing Center. Reports to: Supervisor, Testing Center The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College's staff and students. This position is open until filled. The College of Southern Maryland is an Equal Opportunity Employer.

Specific Duties and Responsibilities

45% Proctoring

• Administers correspondence tests on behalf of students taking courses through other colleges and/or universities. Works with students and outside institutions to secure receipt of exam materials, proctoring, and following return instructions.
• Administers credit by examination for CSM departments and for CLEP and DSST. Completes required training and certifications required by exam companies.
• Administers placement tests, inputs scores into Colleague as needed, and provides score report results to students. Directs student to placement preparation resources.
• Administers certification tests through a variety of vendors such as Pearson Vue, Meazure Learning and ensures individual company policies are adhered to regarding exams and exam candidate instructions.
• Monitors the testing center via cameras and walk throughs with professionalism. Guarantees and protects against student violations of CSM's Student Code of Conduct.
• Administers CSM Course tests and adheres to CSM professor's instructions.
• Keeps RegisterBlast updated while testers are testing.
• Performs online testing for ALEKS. Follows guidelines and procedures effectively.
• Reviews remote testing sessions through Examity and/or ProctorU.
• Keeps the Testing Center organized and cleanly. Such as cleaning off desks between testers and at the end of the day. Shredding and filing necessary paperwork.
• Keeps student supplies refilled and clean. Such as sharpening pencils. Cleaning off Pearson VUE and other's dry erase boards.

25% Confidentiality

• Assists in maintaining test security for all tests.
• Enforces ID policy and requirements.
• Keeps all instructor test files confidential and secure. Carefully returns exam packets to appropriate parties in accordance with established procedure.
• Maintains confidentiality of ADA accommodations plans.
• Enter test scores into Colleague.

25% Communication

• Communicate the Testing Center hours to faculty, staff, and students.
• Maintains awareness of the different Student Service Departments hours and activities in order to provide general up to date information to students.
• Answers phones and returns voicemails, coordinating with Testing Center Manager to assure that the most current information is available to customers, providing information on the various testing services to the internal and external college community.
• Directs received non-testing related questions to appropriate personnel or departments either in-person, via email, or phone calls.
• Communicates with professors regarding exams received and any issues that arises regarding their exams.
• Answers emails in a timely manner.
• Reaches out to Disability Services regarding students' accommodation plans when needed.
• Reviews received RegisterBlast and paper exams, fills out covers sheets as needed, logs exams in Excel, sends exams via email or mail to correct Testing Center location.
• Helping students sign-in for exams and locking items up.
• Creating ALEKS accounts for CSM students.
• Communicates with test vendors and other college institutions.
• Send outs completed exams to other Testing Center locations.
• Scans and emails completed exams.
• Attends training and CSM events at other campuses and off campus locations.

5% Reporting and Documentation

• Produces weekly and monthly reports on the position's activity such as phone calls, emails, administered exams.
• Produces other reports as required.

Additional Duties:

• Performs other related duties as assigned.

Minimum Education and Training

Required Education and Experience:

• High school diploma
• Computer experience

Preferred Education and Experience:

• Associate degree
• One year of customer service experience
• Experience in educational setting/environment
• Microsoft Word and Excel skills

Licenses, Certifications, or Additional Requirements:

• Current certifications through Pearson VUE, Meazure Learning, DSST, CLEP, and others within six months prior to starting the position.
• Must be able to complete all Testing Center required certifications within the six months.

Minimum Qualifications and Standards Required

Knowledge, Skills, and Abilities:

• Knowledge of procedures for providing special accommodations, such as: extended timing of tests, reader, enlarged tests, etc.
• Ability to resolve customer issues/problems in a manner that exceeds client expectations.
• Ability to maintain accurate records of activities within approved database.
• Excellent verbal, written, and reporting communication skills.
• Ability to work autonomously and as a team member.

PHYSICAL DEMANDS The work is primarily sedentary and requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly. WORK ENVIRONMENT Flexibility is required, as the work schedule for this position requires day, evening, and Saturdays. Work is performed in a relatively safe, and secure work environment.