Senior Service Specialist, Diesel Engines (Remote USA)

Senior Service Specialist

The Senior Service Specialist, under the direction of the Manager of Field Service, will assist dealers and OEMs with technical support, technical training, and disposition warranty claims. While this role is remote, we will prioritize candidates located on the East Coast.

Specific Responsibilities:

• Provide direct technical support to our dealers and other customers through our technical call center, email, product support requests and other channels.
• Support our dealers and OEM partners in a manner that maintains and grows our service level as a competitive advantage over other engine brands
• Analyze warranty claims from dealers, distributors, and OEMs to insure they meet our warranty policy guidelines and approve, adjust, or reject as appropriate.
• Identify any potential problem trends based on field reports, arrange for the return of sample parts, and submit Field Complaints as needed to drive corrective action.
• Provide consulting service to Technical Publications staff and Training Department for their preparation of service manuals, bulletins, kit instructions, training, etc.
• Travel to dealers to investigate and remedy field problems or disputed warranty claims.
• Occasional visits to dealers and OEM partners to build a technical relationship and support their business growth. Attend annual dealer open houses to support dealers and their customers.
• Attend trade shows as required to be the face and voice of diesel service at these events.
• Personally demonstrate and drive the Kohler Core Competencies.
• Focus on the End Customer
• Build Trust
• Set High Standards of Performance
• Drive Continuous Improvement
• Travel Requirements: Ability to travel approximately 25% including some international travel
• Reports to Manager Field Service Support

Requirements:

• Three to five years of experience of troubleshooting and repairing common rail diesel engines.
• Experience with small spark ignited engines a plus.
• Strong customer experience skills are required along with ability to read and interpret, engineering drawing, wiring diagrams and technical manuals.
• Associates degree in an engine or mechanical / electrical field preferred.

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

Important Notice: This position is primarily remote. However, if you reside within a 50-mile radius of a Rehlko site, you may be required to work onsite at least 2-3 business days per week.

Rehlko hires candidates only in states where we have an established business presence. We do not hire candidates residing in the following states: AK, AR, DE, HI, ME, ND, NE, VT, WV, WY. Remote work opportunities are also unavailable for these locations.

The Salary range for this position is $63,100.00-$79,500.00. The specific Salary rate offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education, and the work location.