Manager I - Health Program Services

Work Location Hybrid: 3 days per week in Iselin, NJ with flexibility for remote work. Candidates must be within a reasonable commuting distance from the posting location unless an accommodation is granted as required by law. Work Hours 8:00am – 5:00pm EST, Monday–Friday. Job Title Manager I – Health Program Services Role Overview The Manager is responsible for the oversight of the Health Program Outreach Services for Disease Management and Case Management call center operations. The Manager will manage dispatch staff supporting mobile crisis outreach and contracted 988 Lifeline Centers within New Jersey, and will maintain key relationships with internal and external stakeholders. Responsibilities Achieve maximum productivity and operational efficiency through management and utilization of team and resources. Prepare and communicate information to appropriate parties regarding programs, procedures, and changes. Audit to monitor efficiency and compliance with policies; prepare specialized reports. Hire, train, coach, counsel, and evaluate performance of direct reports. Position Requirements Requires a BA/BS degree in a related field and a minimum of 1 year of experience in a leadership role, in addition to 3 years of Health Outreach Service/Call Center experience, outbound dialer experience in a call center environment, and experience in disease management, case management, or a health‑related field; or any combination of education and experience that provides an equivalent background. Preferred Qualifications, Skills, and Experiences Experience directing multi‑functional teams; account management or customer service experience highly preferred. Experience within mental/behavioral health and crisis is strongly preferred. Salary and Benefits Salary range: $78,568 – $117,852. Benefits include a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (subject to eligibility). Salary is based on legitimate, non‑discriminatory factors; actual compensation may vary. EEO Statement Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact View email address on click.appcast.io for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration. #J-18808-Ljbffr Elevance Health