Community Engagement Coordinator

Community Engagement Coordinator

Schedule: Tues-Friday 8:30am-5:00pm, Saturday 7:30am-4:00pm

Benefits:

• Low-cost medical, dental, and vision coverage. Health savings account. 403b retirement plan with employer match (50% match up to 3%).
• Employee Assistance Program for all employees
• 33 paid days off: 11 observed paid holidays, 12 sick days, and 10 vacation days to start. Vacation increases to 12 days after 1 year, 15 days after 2 years, and more at 5 and 9 years of service. Sick and vacation time accrue hourly per pay period.
• $50,000 in employer-paid life insurance; additional coverage available.
• Employer contribution to your Health Savings Account (paid quarterly)
• Employee Referral Program including cash bonuses and paid time off

About

Volunteers of America, Utah (VOA Utah) is part of a national, nonprofit, faith-based human services organization. Volunteers of America, Utah provides community-supported paths for those who are vulnerable to improve their lives and increase their self-reliance. In alignment with our mission, we encourage individuals with lived experience to apply. We recognize that a person's life experiences can provide firsthand knowledge relevant to being successful in the work that we do.

Position Summary

The Community Engagement Coordinator is responsible for effectively engaging and coordinating volunteers, maintaining community and agency relationships, and assisting with the management of Volunteers of America, Utah's in-kind donation program. The role involves collaboration with program staff, Community Engagement Teams, and External Relations staff to ensure a positive volunteer experience and the smooth operation of volunteer activities at the center.

Volunteer Recruitment and Training

• Recruit, onboard, and train volunteers for daily operations, including meal service, donation room support, and special projects.
• Provide ongoing communication and reminders to volunteers about upcoming shifts and expectations.
• Conduct volunteer orientations and educate volunteers on VOA, Utah's mission, trauma-informed practices, and appropriate client engagement.
• Collect and record volunteer data, including hours served and waiver compliance.
• Ensure volunteers understand and uphold safety standards, confidentiality policies, and appropriate boundaries with clients.
• Collect, maintain, and accurately record all volunteer data, including liability and boundaries waivers, training records, and volunteer hours.
• Promote volunteer opportunities through multiple channels, including volunteer platforms and social media (e.g., Instagram), to increase engagement and participation.
• Advocate for VOA, Utah by encouraging volunteers to support through in-kind, time, and monetary donations.

Volunteer Management

• Provide on-site supervision and support for volunteers during scheduled service times to ensure a safe, positive, and productive experience.
• Maintain a visible and supportive presence during volunteer interactions with clients to promote respectful, mission-aligned engagement.
• Communicate regularly with the Community Engagement Manager and kitchen staff regarding scheduling needs, attendance, and coverage gaps.
• Support volunteer appreciation efforts and retention initiatives to strengthen long-term engagement.
• Report all volunteer or client-related incidents promptly in accordance with program policy and procedure.

Community Engagement and Partnerships

• Build and maintain positive relationships with community partners, businesses, and civic organizations that support VOA Utah.
• Collaborate with the Community Engagement Manager and External Relations Team to identify and secure new community partnerships and resource opportunities.
• Coordinate in-kind and food donation pickups and drop-offs, ensuring consistent communication with donors and partner agencies.
• Assist with marketing and outreach initiatives to raise awareness of volunteer and donation needs.
• Attend weekly Community Engagement team meetings and External Relations meetings, both on and off-site, as scheduled.

Kitchen Support

• Work alongside kitchen staff to support volunteer operations during meal service, ensuring a safe and mission-aligned experience for all participants.
• Educate volunteers on kitchen expectations, safety procedures, and appropriate boundaries with clients.
• Supervise volunteers during meal preparation and service, providing guidance and ensuring safe food handling and respectful interactions with clients.
• Collaborate with Community Engagement Manager and kitchen staff to ensure volunteer and in-kind needs are met, maintaining consistent communication and support.
• Support data collection related to volunteer participation in meal service, including volunteer attendance and engagement tracking.

Donation Room Management

• Oversee daily operations of the donation room, ensuring organization, accessibility, and accurate inventory management.
• Recruit and schedule volunteer support to assist with sorting, stocking, and processing incoming donations.
• Manage redistribution of donations to other VOA, Utah programs and partner organizations as directed.
• Support outreach and in-kind donation drives by promoting current needs and maintaining up-to-date donation records.
• Maintain a safe and organized environment that supports positive volunteer and client interactions.

Attend work as scheduled and arrive at the designated time. Work must be performed on-site due to the need to provide direct client care.

Secondary Duties

• Act as the program's spokesperson at community events, representing the organization's mission and values.
• Contribute to a positive work environment focused on collaboration and teamwork.
• Support volunteer appreciation initiatives and events.
• Assist the External Relations Team with donor events and initiatives.
• Coordinate flexible scheduling for the Community Engagement team around community events, External Relations needs, and recognized holidays.
• Provide coverage for team members during scheduled vacations, holidays, or unexpected absences to ensure continuity of operations.
• Perform other functions as necessary or assigned.

Requirements

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalent required and 2 years of social services or homelessness-related experience or any combination of education, experience, and training which provides the following knowledge, skills and abilities:

• High school diploma or equivalent required; bachelor's degree preferred.
• At least 2 years of experience in social services, volunteer coordination, or a related field preferred.
• Strong interpersonal and communication skills with the ability to build and maintain relationships with volunteers, donors, and community partners.
• Polished presentation and public speaking abilities with a strong customer service orientation.
• Ability to uphold professional boundaries, confidentiality regulations, agency policies, and procedures.
• Proficiency in Microsoft Office and database management systems.
• Highly organized and detail-oriented with the ability to prioritize multiple projects and meet deadlines.
• Demonstrated flexibility and ability to work effectively as part of a collaborative team.
• Must obtain and maintain a current Utah Food Handler's Permit.
• Enthusiastic, organized, detail-oriented, able to prioritize projects, and meet deadlines.
• Driving required: must be at least 21 years of age, possess a current driver's license, have a good driving record, and be insurable on the agency liability policy.
• Must be able to pass Utah-DHHS – Office of Licensing background screening and maintain Eligible determination through continuous background monitoring.
• Must pass pre-employment drug screen.

Physical Demands

• Ability to lift and carry up to 50 lbs.
• Ability to stand, walk, and move throughout the facility for extended periods while performing duties in the kitchen and donation room.
• Regularly works on-site in active environments, including the kitchen, donation room, and volunteer service areas.
• Requires occasional computer and desk work for scheduling, data entry, and communication tasks.
• May occasionally assist with loading and