Valet Ramp Supervisor

Job Description

Job Description

Description:

World Class Parking is looking for a Valet Supervisor to join our team. As a Valet Supervisor you will ensure the safe and efficient parking operations of the hotel, while delivering service that exceeds our customer/client's expectations.

Essential Functions

Assist the Director of Valet with employees' schedules, coach and counsel, training and disciplinary action where necessary. Evaluate on-the-job performance.

Oversee staff to ensure crews are utilizing department practices for consistency.

Greet arriving and departing employee and guests.

Retrieve guest vehicles from specified areas in an efficient and safe manner.

Ensure standards for quality, customer service culture expectations are met.

Interface with other departments in order to meet guests, and prospective requests.

Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies, procedures, and standards of service to achieve the overall objectives of this position.

Meet departmental productivity, organization, punctuality/attendance and consistency standards.

Maintain a positive and respectful attitude.

Communicate regularly and effectively with all employees, supervisors, managers and directors.

Qualifications

Excellent written and oral communication skills

Previous experience working in high-stress situations with tight deadlines/high customer expectations

Previous supervisory experience

Previous experience in the parking and hospitality industry preferred

MINIMUM QUALIFICATION:

Highschool diploma or GED. Must possess excellent communication skills. Must be able to work days, nights, weekends and holidays on a varying schedule. Must possess a valid driver license. Must have 2 years of experience within the Valet Industry.