Outpatient Services Coordinator | Radiology | Day | Full-Time

Job Description

Overview: Reports directly to the practice manager. Responsible for scheduling patient appointments. Interviews patients to obtain appropriate demographic and financial information. Completes the admission/registration process and performs other registration functions. Obtains necessary signatures and documentation from patients for billing and insurance purposes. Resolve any outstanding billing issues. Performs end-of-day disposition and gathers appropriate statistical information relating to patients. Announces the arrival of patients and answers incoming telephone calls for the department/practice. Serves as a liaison between patients, nurses, physicians, and others. Provides excellent customer service and greets patients entering the department/practice. This position is also responsible for processing referral requests for all providers practicing within the clinic module and ensuring that when needed, referral/authorization numbers are obtained for these services. Qualifications: \n

Required Education:

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• GED or High School Diploma
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Preferred Licensure/Certifications:

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• ICD-9 and CPT coding preferred. Completion of a standard terminology course would be helpful, but not required.
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Required Experience:

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• Minimum of 2 years' experience in a clinical office, insurance and/or other healthcare related setting with extensive patient registration, front desk, and/or insurance experience.
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Preferred Experience:  

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• Two to four years clerical/customer service experience preferred, ideally in a health care related industry.
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• One year experience with third party payors and computer experience for inputting data and reviewing patient demographic material preferred. 
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Necessary Skills:

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• Knowledge of insurance plans and guidelines. 
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• Ability to obtain authorizations and pre-certifications from insurance plans. 
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• Requires excellent decision making skills and initiative. 
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• Must be very detailed oriented. 
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• Possess excellent verbal and written communications skills in the English language. 
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• Basic arithmetic skills are necessary for cashiering. 
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• Data entry experience required. 
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• Ability to prioritize tasks and organize workflow. 
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• Must be able to handle stressful situations in a professional customer service related manner. 
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• Skilled in conflict resolution. 
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