Customer Service & Sales Representative Bilingual

Job Description

Job Description

Benefits:

• Opportunity for advancement
• Paid time off
• Signing bonus
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks

As a Customer Service & Sales Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests, scheduling/dispatching, and office administration tasks. Exemplifying our code of values, you show respect and courtesy to all customers and employees. Business hours are Monday through Friday, 7:30 AM to 5 PM.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

• Open Office and Dispatch Home Service Professionals for the day
• Receive incoming calls in professional and courteous manner
• Schedule estimates & cleans
• Perform marketing functions to sell additional work and earn business
• Return customer calls, respond to customer complaints, and resolve breakage issues
• Perform administrative functions including data entry, payment processing, and supply inventory
• Assist with personnel management, including hiring and recruiting functions
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Minimum two years admin experience
• Strong written and verbal communication skills (English & Spanish)
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently

Benefits: Weekends Off, Paid Vacations & Holidays, Bonuses, Supplemental Health Insurance Benefits
Pay: $18 to $22 per hour, plus bonuses

We are actively interviewing for this position - Apply at Molly Maid, 2116 Berkmar Dr #B, Charlottesville, VA 22901