Senior Manager, Technical Account Management

Job Description

Job Description

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

Position Summary

The Senior Manager, Technical Account Management is a high-visibility leadership role requiring a blend of identity domain depth, delivery excellence, and strategic customer advocacy. You will lead, scale, and mentor a team of Technical Account Managers who act as embedded trusted advisors to Ping's most strategic and complex Elite customers.

Your team is responsible for ensuring that our Elite partners successfully deploy, integrate, and optimize the entire Ping Identity portfolio—spanning user orchestration, advanced multi-factor authentication (MFA), decentralized identity, and fraud protection. Success in this role is measured by the operational health, retention, and overall customer experience of your assigned portfolio. You will operate with significant autonomy to refine our delivery methodologies, design proactive support strategies, and forge seamless feedback loops between our customers and internal Product and Engineering teams.

Key Responsibilities

• People Leadership & Talent Pipeline: Lead and mentor a team of Technical Account Managers. Establish clear performance standards, foster a culture of technical curiosity regarding emerging identity standards, and design proactive career development plans. Drive the hiring strategy to secure a diverse pool of elite technical talent across various experience levels.
• Operational Strategy & Scaling: Define the technical account management roadmap for our Elite accounts. Assess team capability, align technical skill sets with evolving IAM deployment models (SaaS, software, and co-managed environments), and implement scalable processes within the Customer Experience organization that can adapt as our customer base expands.
• Proactive Account Health & Risk Mitigation: Oversee the delivery of architectural design reviews, operational health checks, and pre-launch risk assessments for critical identity milestones. Ensure your team drives root-cause analysis for major operational incidents and implements long-term preventative measures.
• Executive Advocacy & Relationship Management: Build strong, long-term relationships with key customer stakeholders, including CISOs, CIOs, and Lead Identity Architects. Translate complex technical milestones into strategic security and business outcomes to cultivate deep executive trust.
• Cross-Functional Alignment: Act as a critical bridge between customers and Ping's internal teams. Partner closely with Customer Experience leaders, Account Executives (AEs), and Support teams to safeguard renewals, mitigate friction, and provide Product Management with structured feedback on feature requests and product direction.
• Relationship Safeguarding & Escalation Leadership: Serve as the definitive escalation partner for high-impact customer friction and complex technical roadblocks. Proactively monitor account health indicators and relationship trends to get ahead of deployment risks, mobilizing cross-functional resolution efforts across Support, Product, and Engineering to protect trust and preserve our Elite partnerships.

Basic Qualifications

• 10+ years of experience in technical account management, enterprise customer experience engineering, technical support leadership, or complex IT delivery.
• 5+ years of direct people management experience overseeing technical, client-facing engineering teams.
• Proven track record of scaling technical delivery teams, driving operational excellence, and maximizing Elite customer experience and retention.
• Demonstrated capability to interface confidently with C-level executives, possessing the strong executive presence required to navigate complex organizational dynamics.
• Experience collaborating closely with sales or account management organizations to achieve shared customer outcomes.
• Deep knowledge of large-scale enterprise IT ecosystems, application integrations, and security architectures.

Preferred Qualifications

• Identity & Access Management (IAM) Expertise: Practical familiarity with IAM principles, directory services, Zero Trust security frameworks, and core protocols (such as SAML, OIDC, OAuth, and FIDO2).
• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, or equivalent practical experience in complex technical environments.
• Proven experience managing remote, cross-functional, or geographically distributed technical engineering teams within a fast-growing software or cybersecurity company.
• Background in leading or advising on digital transformation initiatives, legacy-to-modern identity migrations, or complex software integration projects.
• Recognized industry certifications such as CISSP, CCSP, or identity-specific credentials.

Salary Range

$160,000 to $190,000

In accordance with Colorado's Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

Here are just a few of the things that make Ping special:

• A company culture that empowers you to do your best work.
• Employee Resource Groups that create a sense of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and community initiatives

Our Benefits:

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.