Scheduler

Job Description

Job Description

South Coast Is Looking for a Full-Time Appointment Scheduler for our Richmond Hill Pediatrics Office

Join our dedicated primary care team as an Appointment Scheduler - a key member of our front office responsible for ensuring a positive first impression for every patient. This position requires exceptional communication skills, attention to detail, and the ability to manage a high volume of calls with patience and professionalism.

• Schedule and coordinate patient appointments efficiently and accurately.

• Manage incoming calls on a multi-line phone system, providing courteous and professional assistance.

• Book, confirm, and reschedule appointments; relay messages to providers and staff as needed.

• Arrange interpreter or translation services when required and document accordingly.

• Collect and verify patient demographic information, updating records in the scheduling system.

• Maintain up-to-date provider schedules to ensure proper patient placement and workflow.

• Answer inquiries regarding appointments, services, and scheduling procedures.

• Update the master schedule daily with cancellations or additions and notify providers or nurses as appropriate.

• Perform additional administrative duties as assigned by the Supervisor.

• High School Diploma or equivalent required.

• Minimum of one (1) year of experience in a medical office or imaging department preferred.

• Previous switchboard or call center experience strongly preferred.

• Strong verbal communication and customer service skills.

• Ability to communicate clearly, remain professional under pressure, and work effectively in a fast-paced environment.

• Proficiency with word processing and computer-based scheduling systems.

• Knowledge of medical terminology preferred.

Education/Experience: High School Diploma. At least one year work experience in a medical office/Imaging department setting. Prefer prior switchboard operations experience. Knowledge of medical terminology desired. Word processing and computer experience.

Benefits: Health, HSA/FSA, dental, vision, life, long term disability, 401(K) with employer contribution & supplemental insurance. PTO, holidays, and bereavement leave.

EEO, DFW, MFVD