Bilingual (Spanish) Customer Service Call Center Representative

Bilingual Collections AgentPay: $12.00 - $14.00 per hourJob description: TKO StaffPros is actively recruiting Bilingual Collections Agents (Spanish/English) – Lee County, MS Must be able to speak fluent Spanish and English (no exceptions) Pay Range: $12–$14 per hour (based on experience) Bonus: Monthly bonus structure available when performance goals are met Position Type: Evaluation-to-Hire Schedule: Must be available to work every other SaturdayPosition Overview We are seeking a professional and motivated Bilingual Collections Agent fluent in both Spanish and English to join our team in Lee County, MS. This role focuses on contacting customers regarding overdue accounts, negotiating payment arrangements, and ensuring accurate documentation of all collection activities. The ideal candidate can communicate effectively across language barriers, maintain professionalism, and balance assertiveness with empathy.Key ResponsibilitiesCustomer Outreach: Contact customers in both Spanish and English to resolve past-due accounts and negotiate payment plans.Account Management: Monitor outstanding invoices, follow up promptly, and escalate accounts when necessary.Relationship Building: Maintain positive and professional communication while adhering to company policies and legal guidelines.Documentation: Record all calls, emails, payment commitments, and account updates in the CRM system.Issue Resolution: Investigate billing discrepancies, disputes, or questions that may delay payment.Negotiation: Establish payment arrangements and settlement agreements in accordance with company standards.Payment Processing: Assist customers with electronic payments and recurring payment setups.Skip Tracing: Use skip-tracing tools and databases to locate customers who are difficult to reach.Performance Goals: Meet monthly collection targets to qualify for bonus incentives.What We OfferCompetitive hourly pay based on experienceMonthly bonus opportunities for meeting performance metricsEvaluation-to-hire opportunity with long-term potentialSupportive team environment and on-the-job trainingBenefits: Dental insurance Health insurance Vision insurance Life insuranceWork Location: In personRequirementsQualificationsBilingual: Fluent in both Spanish and English (required)Experience in collections, customer service, or call center environments preferredStrong communication, negotiation, and problem-solving skillsAbility to remain calm, professional, and empathetic in challenging situationsComfortable using CRM systems and computer-based toolsReliable, punctual, and able to work every other SaturdayHigh school diploma or equivalent required