Document Management Clerk, Ambulatory

Document Management Clerk

At Mass General Brigham, every document tells part of a patient's story. As a Document Management Clerk, you'll play an important role in ensuring patient information is accurately maintained, organized, and accessible to support high-quality care across our healthcare system. This is an excellent opportunity for an organized, detail-oriented professional who enjoys administrative work and wants to build a career within healthcare. You'll work closely with medical records and clinical documentation, helping ensure important patient information is properly reviewed, processed, and incorporated into Epic, our electronic health record (EHR) system. Through your work, you'll help ensure clinicians have access to complete and accurate patient information when they need it most.

Schedule & Location

100% onsite in Haverhill, MA

MondayFriday schedule, no weekends or holidays!

Standard hours are 8:00 AM 4:30 PM

Some flexibility with start and end times may be available

What You'll Do

Review, sort, and process incoming patient documentation from a variety of sources, including fax, email, mail, and internal systems

Determine the appropriate placement of documents within the electronic medical record

Scan and upload paper records into Epic and other electronic systems while maintaining accuracy and quality standards

Organize and maintain both physical and electronic documents in accordance with organizational policies

Ensure patient information is handled securely and confidentially at all times

Respond to documentation and record requests from authorized healthcare professionals

Track and monitor document workflows to ensure records are complete and up to date

Collaborate with clinical and administrative teams to support efficient patient record management

Qualifications

Education

High School Diploma or equivalent required

Associate's Degree in Health Information Management preferred

Experience

12 years of records management experience preferred

Knowledge, Skills & Abilities

Knowledge of health information management principles, HIPAA regulations, and electronic health record systems

Epic experience strongly preferred

Familiarity with medical terminology preferred

Strong attention to detail and ability to handle large volumes of documents accurately and efficiently

Excellent organizational, communication, and problem-solving skills

Ability to work independently and collaboratively in a fast-paced environment

Proficiency with document imaging technologies, scanners, software applications, and electronic databases

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

1 Parkway

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.81 - $28.30/Hourly

EEO Statement:

6010 Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.