Retail Supervisor

Retail Supervisor

The Retail Supervisor has the opportunity to develop great relationships with our repeat customers in addition to informing the first-time customer of everything we have to offer. The Retail Supervisor is responsible for enhancing customer experience and sales generation in the following areas.

Essential Duties and Responsibilities:

Specific duties include but are not limited to:

• Responsible for assisting in overall in venue retail at the Ice Den
• Drives sales and initiatives
• Utilizes reports to assist in loss prevention and reordering merchandise as sales dictate
• Maintains pro-shop as merchandised
• Training of all staff on business operations, skate and equipment fittings, skate sharpening and repairs
• Responsible for assisting in the recruitment, hiring, training and management of staff
• Coordinate and manage invoices, billing, purchasing and tracking departmental budgets
• Oversee and manage scheduling and payroll
• Works weekends
• Supervises retail sales associates
• Processes sales on point of sale
• Responsible for maintaining accuracy of cash drawer
• Greets and assists guests
• Assists with fitting guests in hockey and figure skating equipment and finding correct sizes
• Sharpens skates and repairs equipment
• Assists guests with purchasing decisions
• Maintains cleanliness of all retail areas
• Additional projects tasks and events assigned

Qualifications:

• Supervisory experience
• Retail experience
• Familiar with hockey and figure skating equipment fittings, repairs, and sharpening
• Must be highly organized with the ability to multi-task
• Self-starter with a high degree of enthusiasm, creative vision and ability to lead in a high-stress environment
• Be able to make decisions in a fast-paced atmosphere
• Must have strong interpersonal communication skills
• Familiar with operating point of sale system

Position Type/Expected Hours of Work:

This is an hourly position. Must be able to work flexible hours, nights, weekends, and holidays as needed.

At the Florida Panthers Hockey Club, Arena Operating Company, Panthers IceDen, Sanza Food Service, War Memorial Benefit Corporation, and FLA Team Shop, we strive to make every employee feel valued and respected for who they are and the unique contributions they make. We believe that a diverse and inclusive company is a more innovative and successful company, which is why we aim to infuse diversity, equity, and inclusion (DE&I) into all aspects of our culture and our business.

We welcome all to apply and join our team.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.