Front Desk Agent
Holiday Inn
DESCRIPTION Job Summary: We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations! Benefits:
- MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
- Paid Holiday for Full Time/Part Time - Upon hire
- Paid Time Off for Full Time/Part Time - 6 Months of Service
- Nationwide Employee Stay Discounts for Hotel Brand
- Greet and assist guests during arrival and departure
- Process payments and issuing room keys
- Respond promptly to guest questions and concerns
- Coordinate with housekeeping and maintenance
- Maintain accurate reservation records
- High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software
- Ability to understand and follow directions
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve
- Able to stand for long periods and work weekends
Vacancy posted 1 day ago
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