EVS Team Lead, FH - EVS

Environmental Services EA3 Process Coordinator

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This is an Environmental Services EA3 Process Coordinator position that serves as an informal leadership role within the Environmental Services department. Below is the comprehensive details about this position:

The Process Coordinator assists the EVS management team by ensuring cleaning processes are performed correctly throughout the facility. This role acts as an extension of the Supervisor and involves learning all supervisory tasks while providing hands-on support.

• Quality Inspections: Conducting regular quality inspections to ensure EVS processes are being followed correctly
• High Touch Cleaning Audits: Completing glow germ audits to verify that high touch points are being cleaned according to protocol
• Nurse Rounding: Conducting weekly or biweekly rounds with Nurse Managers to discuss where the EVS team performed well and areas for improvement
• Patient Care Rounding: Engaging directly with patients to ensure satisfaction with cleanliness standards
• Service Recovery: Handling patient complaints by discussing issues with patients, ensuring corrections will be made, and having discussions with team members responsible for the patient rooms
• Staff Competency Validation: Completing competencies on staff members and validating that processes are being followed
• Shift Management: Completing start and end of shift team engagement, including distributing phones, assigning positions at the beginning of shifts, and collecting phones and signing team members out at the end of shifts
• Supply Facilitation: Providing supplies to EVS staff throughout the shift as needed
• Direct Assistance: Assisting with EVS cleaning duties when needed

• Minimum of 1 year of previous lead/manager experience is required
• Minimum of 3 years of previous hospital/healthcare cleaning experience is preferred

A High School diploma or equivalent is preferred.

Communication: Ability to read, write, and understand the English language; communicate effectively with patients, visitors, and staff

Professional Communication Skills: Must demonstrate professional communication abilities in all interactions

Leadership and Teamwork: Strong leadership and teamwork skills are essential

Multitasking and Prioritization: Must be able to multitask and prioritize tasks efficiently

Technical Proficiency: Ability to navigate computers and email, as well as troubleshoot phones and scanners

This position is specifically designed as a stepping stone to formal leadership. It provides an opportunity to learn everything a supervisor is responsible for while gaining hands-on experience in an informal leadership capacity. This makes it an excellent developmental role for those aspiring to move into formal EVS management positions.

The position requires maintaining a safe and clean environment at all times while observing safe practices, infection control measures, customer service standards, and departmental policies.