Growth Customer Success Manager

Growth Customer Success Manager

Yoodli helps people get measurably better in their careers. We help individuals achieve this by helping them land their job, onboard at their companies, learn new skills, practice a speech, sales pitch or difficult conversation, and then take your Yoodli coach with you from one role to the next. For organizations, this means helping you upskill your entire workforce for the AI Future. Our team includes former employees from Google, Apple, Microsoft, Tableau, and beyond, united by a passion for empowering people using AI. We're headquartered in the heart of Seattle, and we're having a lot of fun along the way. Our culture is built on failing fast, iterating constantly, and taking bold bets. We're backed by Madrona, Neotribe the Allen Institute for AI, Cercano, and have raised over $60M to date. Our customers include Google, RingCentral, Databricks, Snowflake, Sandler Sales, Dale Carnegie, Toastmasters, and users in over 150 countries.

What You'll Do:

As a Growth Customer Success Manager, you'll be responsible for retaining and growing 40-60 mid-market accounts by building strong customer relationships, increasing satisfaction, and driving product adoption. Your work will focus on understanding your customers' business objectives, helping them leverage Yoodli in alignment with those objectives, and ensuring your customers are achieving the maximum possible value through their partnership with Yoodli. All of this will be done in close collaboration with Yoodli's sales, product, and leadership teams.

About You:

• 3-6 years of experience in customer success or account management
• Proven track record of managing customer relationships, driving adoption, and achieving successful customer outcomes
• Experienced running renewals, driving expansion, and leading QBRs
• Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value
• Proficiency in customer engagement platforms and CRM tools
• Strong ability to systematically prioritize your accounts based on customer health, adoption, sentiment, etc.
• Exceptional verbal and written communication skills with a talent for clear and persuasive articulation of ideas
• Excited about working in a fast-paced, quickly evolving startup environment
• Humility, bias for action, and team-first-attitude, with a love for learning

Extra Credit Experience:

• Deep understanding of the SaaS ecosystem and strategies to guide customers through the adoption curve
• Comfortable with embracing AI to enhance your efficiency, improve outcomes, and elevate the customer experience
• Ability to develop strategies, playbooks, and best practices throughout the customer lifecycle, from onboarding to renewal and expansion

Compensation

• Total compensation is targeted at $110,000 - $140,000 (depending on experience), including variable pay based on quarterly goals
• Equity opportunities at a fast growing company
• Health, dental, vision insurance
• 401k plans
• Flexible PTO, free lunches at the office

What's In It For You?

• Huge impact opportunity: Build and scale a company from the ground up
• Competitive compensation: Includes a combination of cash base and commission compensation
• Work on a daily basis with the founding team and mentors
• Join a fun, inclusive and highly motivated team culture (and help define it!)