Export Customer Service Representative

Export Customer Service Representative MSC USA - Charleston Job Summary/ Key Responsibilities: JOB SUMMARY Provides comprehensiveassistanceto clients, addressing inquiries and concernsregardingtheir shipments while delivering exceptional customer service to ensure client satisfaction. Maintains meticulous records of customer interactions to uphold data integrity for management reports and consistently meets productivity and service level standards. ESSENTIAL FUNCTIONS Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships. Collaborates with team members and departments tooptimizetask execution, meet deadlines, andobservecorporate guidelines for addressing customer inquiries;works with departments to amend and fix any discrepancies. Escalates unique or complex issues to theappropriate supervisorfor resolution when necessary. Handles booking processes in the internal system based on client requirements, updates information accordingly, and coordinates all export shipment activities following MSC procedures;Assists clients in troubleshooting and problem solvingregardingthe bookings assigned. Maintains close communication with carriers and other agencies involved tofacilitateseamless coordination and provide regular updates on shipment status. Updates records for reports as required by management, contributing to informed decision-making. Anticipates potential problems anddemonstratesproblem-solving skills to address unforeseen issues, going the extra mile to enhance the customer's experience. Presence required on‑site 5 days per week Performs other duties as assigned. QUALIFICATIONS REQUIREMENTS REQUIRED SKILLS, EDUCATION AND EXPERIENCE Bachelor’s degree preferredor equivalent experience in a similar role(supply chain,transportation, shipping,logistics, freightforwarding, customer service, etc.) Experience working in an international environment, aplus Ability to successfully develop andmaintainpositive client and vendorrelationship Attention to detail:advanced Communication skills: advanced Customer orientation: advanced Dependability: advanced Organization skills & time management: intermediate Proactivity: intermediate Problemsolving:fundamental Productivity: advanced Team player: advanced English: advanced MS Excel with the ability to learn new software:intermediate PHYSCIAL DEMANDS Prolonged periods sitting at a desk and working on acomputer Must be able tolift upto 15 pounds at atime Must be able to commute to the designated office location Presence required on‑site 5 days per week WORK AUTHORIZATION Authorization to work in the U.S This role requires working on-site in the office for five days aweek, from Monday to Friday. There is no option for fully remote or hybrid workin this role, unless required off-site duties are being performed. What We Offer Health Insurance Dental & Vision Insurance Life Insurance: one-time annual salary up to $50,000 Long Term Disability Insurance Paid Parental Leave Business Travel Insurance Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking) Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans You will also have access to additional benefits, effective day one: Short Term Disability Insurance 401K Plan – 3% Safe Harbor Contribution with option for additional 3% employer match. Wellness Program initiatives / Free MSC Partner Subscriptions with Calm Partner Discount Programs with MSC Cruises, Apple, Dell, Nissan, Whirlpool, AT&T, Pets Best and others. About Mediterranean Shipping Company (MSC) Mediterranean Shipping Company (MSC), headquartered inGeneva, Switzerland, is a global leader in transportation and logistics,privately owned and founded in 1970 by Gianluigi Aponte. As one of the world’sleading container shipping lines, MSC has 675 offices across 155 countriesworldwide, with the MSC Group employing over 200,000 people. The company hasevolved from a one vessel operation into a globally respected business with afleet of 800 vessels that provides timely delivery of goods and services tocustomers of all industries and sizes. With access to an integrated network of road, rail,air, and sea transport resources which stretches across the globe, the companyprides itself on delivering global service with local knowledge. MSC’s shippingline sails on 300 trade routes and calls at 520 ports, carrying some 22.5million TEU (twenty-foot equivalent units) annually. For more information, visit MSC Mediterranean Shipping Company Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws If you need a reasonable accommodation for any part of the employment process, please contact us by email at View email address on click.appcast.io and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. #J-18808-Ljbffr