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Desktop Support Technician

Cynet Systems

Desktop Support Specialist

Job Overview: Pay Range: $20hr - $25hr

Responsibilities:
  • Coordinate desktop changes and deployments to avoid scheduling conflicts and ensure smooth rollouts.
  • Prepare and prioritize change requests and develop rollout plans.
  • Manage and track implementation of desktop changes to ensure timely completion.
  • Participate in incident handling related to desktop changes and deployments.
  • Support large-scale desktop projects such as antivirus rollouts and system upgrades.
  • Provide phone-based and remote technical support to end users.
  • Troubleshoot hardware, software, and network-related issues across desktops, laptops, and peripherals.
  • Support Windows-based environments including desktop and server systems.
  • Manage user accounts and permissions using Active Directory.
  • Utilize ITSM tools to log, track, and resolve incidents and service requests.
  • Support remote connectivity tools and VPN access for end users.
  • Maintain documentation for incidents, resolutions, and processes.
  • Ensure high-quality customer service and timely issue resolution.
Required Skills And Experience:
  • 2–3+ years of experience in service desk, desktop support, or technical support roles.
  • Strong experience in phone support or technical call center environments.
  • Proficiency with Windows operating systems and Microsoft Office Suite.
  • Knowledge of Active Directory and Exchange environments.
  • Experience with ITSM tools such as Remedy, HP Service Center, or similar.
  • Familiarity with remote desktop tools (e.g., Bomgar, WebEx, SMS).
  • Ability to troubleshoot hardware, software, and network issues.
  • Experience supporting desktops, laptops, printers, and mobile devices.
  • Understanding of VPN and remote access technologies.
  • Strong analytical and systematic problem-solving skills.
Preferred Qualifications:
  • Bachelor’s degree or equivalent education (B.Sc., Diploma, or higher).
  • Certifications such as MCP, MCSE, MCSA, or Apple certifications.
  • Knowledge of ITIL frameworks (Service Desk, Incident, Problem, and Change Management).
  • Experience with MAC OS environments and mobile device support.
Soft Skills:
  • Excellent verbal and written communication skills.
  • Strong customer service and interpersonal skills.
  • Ability to handle high-pressure and unforeseen situations effectively.
  • Detail-oriented with strong documentation skills.
  • Team player with the ability to collaborate in a fast-paced environment.
  • Self-motivated with a commitment to continuous learning and improvement.
Vacancy posted more than 2 months ago

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