Operations Lead

Job Description

Job Description

Illuminating Design – Operations Lead (Peachtree Corners, GA)

Drive operational excellence. Keep projects aligned. Support a growing lighting company.

About Illuminating Design

Illuminating Design creates year‑round exterior lighting solutions for commercial properties, HOAs, and luxury homes across Metro Atlanta. As we grow, we’re hiring an Operations Lead to maintain a big‑picture view of all projects, resources, schedules, and initiatives. This role is primarily office‑based and focuses on strategic planning, team leadership, and process improvement, supported by a field‑based second‑in‑command who manages daily on‑site activity.

Position Summary

The Operations Lead ensures all projects move smoothly from contract handoff through completion. This role oversees field operations at a strategic level—coordinating schedules, resources, inventory, and communication to ensure safe, efficient, and profitable installations. Ideal candidates have experience managing operations or field teams in installation‑based industries.

Key Responsibilities

Operational Oversight

• Maintain visibility across all active and upcoming projects
• Oversee multiple Concurrent installations projects
• Ensure crews follow established processes and quality standards
• Coordinate materials, logistics, and readiness with the field leadership team

Team Leadership

• Support and develop field staff through the second‑in‑command
• Ensure projects stay on schedule, within budget, and meet quality standards
• Foster a culture of accountability and continuous improvement

Scheduling & Resource Planning

• Build and manage weekly labor schedules
• Allocate crews, equipment, and materials efficiently
• Coordinate with sales team on project specifications

Fleet & Inventory Management

• Maintain operations and accurate inventory

• Forecast and purchase materials
• Oversee fleet and equipment readiness

Customer Communication

• Serve as the primary operational contact during project execution
• Provide proactive client communications and resolve issues quickly

Performance & Financial Management

• Monitor labor efficiency, job costing, and margins
• Lead post‑project reviews and implement improvements

Requirements

Required

• 5+ years managing operations or field teams in low‑voltage construction, service, or installation environments
• Experience coordinating multiple simultaneous projects
• Strong leadership, scheduling, and operational planning skills
• Strong in process improvement and able to generate solutions within guidelines
• Understands different worker personalities and how to motivate diverse teams
• Proven ability to train and develop teams
• Excellent communication and organizational abilities
• Valid driver’s license and clean driving record

Preferred

• Georgia General Low Voltage License
• Experience in exterior lighting or related trades (landscape, irrigation, electrical, outdoor living, etc.)
• Experience managing seasonal workforce fluctuations
• Inventory, warehouse, and fleet management experience
• Service‑based business background (customer‑centric)
• Familiarity with project management or field documentation software

Success Metrics

• Projects delivered on time and within budget
• Labor efficiency and productivity targets met
• High customer satisfaction with minimal callbacks
• Strong employee retention and skill development
• Accurate inventory and well‑maintained fleet
• Safe operations with minimal incidents
• Improved processes and operational consistency

Benefits

• $75,000–$80,000 base salary plus performance bonus potential
• Health insurance
• 401(k) with up to 3.5% company match
• Eight days of PTO annually
• Paid holidays