Assistant Property Manager

Assistant Property Manager

Arden Group is a vertically integrated real estate investment management firm focused on equity and debt investments in the top 25 U.S. metropolitan areas. Founded in 1989, Arden Group has acquired approximately $7 billion of properties and manages in excess of $12 billion of commercial real estate assets.

Established by Arden Group in 2021 as a best-in-class logistics real estate operating platform, Arden Logistics Parks specializes in the acquisition, improvement, and property management of light industrial business parks and industrial outside storage. Our geographically diverse portfolio spans more than 10 million square feet of last-mile facilities across 12 highly sought-after urban infill markets throughout the United States.

Recently recognized as a "Best Places to Work in PA" for 2025, we foster a supportive and exciting culture where employees challenge themselves and thrive. We value team members who are responsive, tenant-centric, and nimbleand we've created an environment where such employees flourish as we continue to expand.

Position Overview

We are seeking a highly organized, friendly, and technically savvy Assistant Property Manager to join our Columbus office (Dublin, OH). In this exempt position, you will address and resolve tenant issues and complaints, oversee necessary construction, and make recommendations to our Asset Management team. You'll make decisions with a clear understanding of company policies, procedures, and all applicable State and Federal regulatory and compliance requirements.

As an Assistant Property Manager, you will be responsible for tenant and vendor communications, work order management, financial oversight, compliance, and contributing to the overall success of our properties. This role offers competitive pay and comprehensive benefits for the right candidate.

Job Responsibilities (including, but are not limited to the below):

Tenant and Vendor Relationships

• Manage tenant and vendor relationships and serve as a primary point of contact
• Address tenant inquiries and conduct regular on-site tenant visits
• Manage preventative maintenance contracts for HVAC per tenant leases through Ravti/Building Engines
• Enter tenant service requests into Facility Manager and track them through to timely completion and work order closeout
• Maintain updated tenant and vendor contact lists
• Write and communicate vendor work schedules
• Complete tenant move-ins and move-outs with all applicable documentation
• Send 60 and 30-day move-out procedure letters
• Show vacant spaces as needed
• Manage utility turn-on and turn-off notices to providers

Construction and Capital Projects

• Manage the workflow of construction and capital projects, ensuring completion within scope, budget, and alignment with portfolio strategic plans
• Partner with construction management to review, document, and disposition all vendor bids appropriately
• Perform property and vacancy inspections with timely and accurate completion

Finances and Reporting

• Manage assigned properties' financial duties, including independent invoice review, processing, and timely payment
• Diagnose and resolve past-due invoices while collaborating with corporate resources on payables issues
• Process and approve expenditures accurately and on schedule
• Direct the rent collection process, ensuring timely payment, posting, and Yardi system updates
• Identify past-due tenants and work to collect outstanding balances through negotiation and payment plans
• Document all collection efforts and results in applicable systems
• Assist with annual budget preparation in collaboration with property management, corporate resources, and senior leadership
• Reconcile, prepare, and execute monthly reports with the property management team
• Prepare accruals for assigned properties
• Prepare OpEx bi-weekly reports on assigned properties with minimal oversight
• Prepare monthly financial variance reporting with documented commentary on budget variances

Compliance and Legal

• Review vendor contracts with judgment and discretion, collaborating with property management and corporate resources to ensure acceptable terms and conditions
• Execute contracts while ensuring all terms and conditions are properly documented
• Track and manage tenant and vendor Certificates of Insurance to ensure full compliance with all executed projects
• Ensure a safe work environment for tenants and vendors
• Review, execute, and process legal tenant documents and lease-related correspondence from corporate templates, including lease documents and rent commencement agreements

Additional Responsibilities

• Perform miscellaneous job-related duties as assigned or required

Essential Qualifications & Competencies

• Bachelor's degree from a four-year college or university in Business, Communications, or related field with 3+ years of related experience; OR equivalent combination of education and experience
• Proficiency with Microsoft Suite (Calendar, Outlook, Word, Excel, Teams, etc.)
• Ability to identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions
• Strong customer focus with ability to establish tenant service standards and own the tenant experience
• Proven track record of accuracy and thoroughness; demonstrates commitment to quality improvement and applies feedback to enhance performance
• Effective written and oral communication skills
• Experience with Yardi preferred but not essential
• Experience in commercial real estate preferred

Benefit Offering

We provide competitive compensation packages and a comprehensive benefits package including:

• Comprehensive medical, dental, vision, and life insurance
• FSA and HSA options
• 401(k) with company match
• Generous PTO and paid floating holidays
• Paid parental leave
• Professional development resources
• Company discounts

EEO Statement

Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements, and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, genetic information, citizenship status, national origin, pregnancy, veteran status, or any other legally protected characteristics. We are committed to providing reasonable accommodations.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The vision requirements include close vision and ability to focus. The employee may frequently lift and/or move up to 25 pounds.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor. Management reserves the right to modify, add, or remove duties as necessary.