Specialist, Sales Training - New York City

As the largest jewellery brand in the world, we a give a voice to millions of people’s loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora where you can each craft far more than just an incredible career. 

About the Team:

The Sales Trainer is responsible for organizing and delivering a wide range of learning experiences to support the success and development of the Divisional business. The Sales Trainer will execute training delivery and support application of learning with Directors, District Sales Managers, store leaders, and field leaders for all Pandora points of distribution including direct-owned, franchise, and other wholesale accounts. This role encourages execution of learning with a growth mindset to improve behaviors and increase business performance.

The Sales Trainer will facilitate training for the Pandora store teams and field teams, primarily through a train-the-trainer model.  The position ensures that all sales professionals (field teams and store teams) have a thorough knowledge of Pandora product, the ability to story tell, company culture, and the selling ceremony. 

This role will report to the Director, Sales Training and support in identifying training gaps and will analyze and evaluate the effectiveness of training through feedback, reporting, and measuring the impact on learners through business results.

Your Role as a Sales Trainer:

Training Facilitation:

• Delivers and facilitates learning including in-store, webinars, and virtual training through an array of creative approaches including, but not limited to, webinars, virtual training, podcasts, videos, and at times, instructor led trainings (ILT), including small groups and large-scale conferences. 
• Facilitates a comprehensive training program encompassing product knowledge, selling ceremony, fan experience, retail business acumen, retail operations, and leadership development.
• Conduct needs analyses to identify performance-based training opportunities.
• Maintain consistent follow-up post training, holding teams accountable for achieving training objectives and meeting goals.
• Track, report, and evaluate training programs for participation and effectiveness.

Key Functions:

• Analyze Key Performance Indicators (KPIs) identifying trends and opportunities, coaching field teams and store staff as appropriate
• Builds partnerships with key leaders and stakeholders.
• Communicates the training vision and objectives to foster continued growth and development of the teams supported by training.
• Fosters teamwork within the training team, home office, and global partners
• Acts as an ambassador of the Pandora Brand

Craft your career with us if you have :

• Bachelor's degree in Learning and Development, Education, Business Management or Communication or 5-8 years of experience in a training position in a retail sales environment or equivalent experience
• Exceptional communication skills, both verbal and written with the ability to communicate and engage with all levels of the organization and external vendors
• Excellent facilitation skills and command of audience
• Retail Business Acumen
• Excellent decision-making abilities and ability to integrate information and utilize independent sound judgment
• Persuasion
• Advanced collaboration skills
• Time Management
• Proven ability to work independently and with a remote team
• Up to 75% travel required
• Spanish speaking preferred, but not required

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future 
• We Care! Pandora offers extensive benefits including Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
• We Deliver! PTO Package including Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays

Salary: $93,000.00 to $116,200.00  

About Pandora: 

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.    

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand using mainly recycled silver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.    

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

About Pandora NAM:

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, an additional 100 in field positions, and more than 3,900 in our owned and operated stores.  

Today, the USA is Pandora’s single largest market. The Pandora North American region as a whole encompasses over 1,400 points of sale, including over 420 concept stores, with more than 300 being owned and operated by Pandora.