Infrastructure Field Technician

Overview Job Title: IT Infrastructure Field Technician Location: Pittsburgh, PA or Connellsville, PA Salary: $60,000 - $80,000 (flexible, depending on experience) About the Company: Our client is a one-stop-shop for all your office technology needs. They have been family-owned and operated since 1991 and have spent the last 30 plus years working to understand what you require to help your business run more efficiently and cost-effectively. As a result, they have grown their portfolio to include everything from cloud-based phone systems to managed IT services, and printers and copiers to interactive display boards. There is nothing that they can’t provide in your technology space, which allows for a smooth and easily navigated partnership. General Purpose: Our client is seeking a highly skilled IT Infrastructure Specialist to provide in-depth technical support, lead troubleshooting efforts, and maintain the overall health of customer server, network, and computer systems. This role involves installation, configuration, monitoring, hardware/software maintenance, cloud and on-prem infrastructure support, and direct client interaction. The ideal candidate can independently solve complex issues, work in both remote and on-site environments, prioritize tasks based on business impact, and deliver exceptional service. Responsibilities Key Responsibilities System & Server Support Maintain, configure, and support servers, desktops, laptops, and related hardware/software. Perform installation, configuration, and ongoing maintenance of operating systems, server hardware, and backup solutions. Update and maintain endpoint protection software (EDR) and ensure security measures remain current. Diagnose system issues, prevent recurrence of errors, and maintain operational stability. Document daily work, changes, and project details in accordance with standard procedures. Network Support Monitor and troubleshoot computer networks, analyzing performance issues and tracing protocol activity. Perform LAN troubleshooting and assist with new network equipment installations or upgrades. Handle wiring tasks such as patch panel terminations, network jack installations, and proper cable troubleshooting. Respond to network alerts, escalating to senior engineers or ISPs when necessary. Assist in developing contingency plans for outages, failures, and emergency situations. Client Support & Communication Provide remote and on-site technical support in a professional business environment. Communicate network and system issues to clients, employees, and management clearly and effectively. Assist users with technical problems, onboarding new staff, and configuring new equipment. Schedule on-site visits and manage client expectations. Maintain outstanding customer service throughout all interactions. Project Work & Technical Leadership Research, evaluate, and recommend new technologies, tools, and equipment. Collaborate with cross-functional technical teams to test and deploy new software or hardware. Provide internal consulting, guidance, and best-practice recommendations. Stay current on new technologies and maintain selected certifications. Requirements Outstanding customer service and communication skills. Knowledge of Windows Server administration, including Active Directory users, computers, and permissions. Experience with SMB network share permissions and print server management. Minimum 3+ years of IT support, consulting, or MSP experience. Associate degree in a related technology field or equivalent hands-on experience/certifications. Familiarity with IT ticketing systems. Ability to manage workload, prioritize issues based on business impact, and work independently. Ability to support UPS systems, server software, wiring projects, and client hardware deployments. #J-18808-Ljbffr