Senior Manager, Collaboration, UC & Digital Experience

Who we areFor more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.Our VisionReworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.Our BusinessReworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.Our ValueReworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.All that we’re missing is you. Apply today!About the rolePosition SummaryThe Sr. Manager, Collaboration, UC & Digital Experience provides strategic and operational leadership for the enterprise’s messaging, collaboration, unified communication, telephony, mobility, and end-user digital automation platforms, delivering secure, seamless, and reliable services for employees and the Executive Leadership Team (ELT). This role is responsible for executive IT support, leadership of major corporate events, full accountability for service delivery, telephony and mobility strategy, and vendor management. The position requires flexibility for after-hours work and travel, strong people leadership, and the ability to influence and partner with senior leadership effectively.Key ResponsibilitiesCollaboration & Digital AdoptionLead enterprise collaboration platforms, including messaging, Microsoft Teams, SharePoint, and enterprise content management tools, ensuring secure communication, file access, and knowledge sharing.Drive migration of legacy file servers to SharePoint, including planning, user enablement, adoption programs, and training for smooth transition.Develop and execute the End-User Digital Automation and AI Strategy, including tools such as Microsoft Copilot and workflow automation, driving rollout, adoption, and enablement to optimize productivity.Monitor adoption metrics, user feedback, and analytics to continuously improve collaboration and digital experience.Unified Communications & TelephonyOversee enterprise telephony and UC systems, including VoIP, SIP trunking, Teams Direct Routing, Operator Connect, Cisco, WebEx Calling, voicemail, call routing, and contact center integrations.Lead modernization of legacy POTS lines to “POTS in the Box” solutions, including planning, implementation, and migration strategies for reliable voice services.Implement disaster recovery, high availability, and capacity planning for UC platforms.Manage integrations between UC platforms, collaboration tools, and identity/security services.Mobility & Device ManagementLead enterprise mobility strategy, including device lifecycle management, BYOD, MDM/MAM, endpoint security, and provisioning.Optimize mobile spend and oversee Telecom Expense Management (TEM) programs.Drive adoption of mobile and endpoint solutions through training and policy communication.Executive & Event IT LeadershipServe as primary IT partner for the ELT, delivering executive-grade support and technology solutions.Lead IT support for high-profile corporate events (CEO town halls, Board meetings), including AV, conferencing, telephony, mobility, and automation.Take full accountability for planning, technology execution, and operational delivery of IT services during critical events, ensuring seamless communications and executive support.Governance, Compliance & SecurityEstablish and maintain governance, security, retention, and compliance policies across collaboration, messaging, UC, telephony, mobility, and automation platforms.Partner with Information Security and Risk teams to meet regulatory requirements (HIPAA, GDPR, SOX).Team & Vendor ManagementLead, mentor, and manage a high-performing internal and managed services team, spanning messaging, collaboration, UC, telephony, mobility, and digital automation functions, ensuring effective coordination, delivery, and service excellence.Manage vendors and service providers, including contracts, licensing, escalations, and roadmaps.Ensure ITIL-aligned service management practices for incident, change, problem, and capacity management to meet enterprise SLAs.User Experience & AdoptionChampion exceptional employee experience through training, documentation, adoption programs, and feedback mechanisms.Lead AI/automation adoption, ensuring employees utilize new capabilities effectively to improve productivity.Monitor platform performance, usage analytics, and quality of experience to drive continuous improvement.QualificationsBachelor’s degree in IT, Computer Science, Telecommunications, or related field; advanced degree preferred.10+ years of experience in collaboration, messaging, UC, telephony, mobility, AV, and end-user digital automation.Proven success in enterprise telephony and mobility strategies, including policy creation, lifecycle management, and cost optimization.Deep technical expertise with Microsoft 365 (Teams, Exchange), Cisco UC/Collaboration platforms, cloud UCaaS solutions, MDM/MAM, and AI/automation tools (e.g., Microsoft Copilot).Strong leadership, project management, vendor management, and executive stakeholder engagement skills.Preferred Skills & CertificationsMicrosoft 365 – Teams, ExchangeCisco UC/CollaborationUCaaS (cloud-based UC solutions) – Teams Calling, WebEx, ZoomITIL FoundationTelecom Expense Management (TEM)Experience with enterprise mobility solutions, including Microsoft Intune, and mobile security frameworksWorking knowledge of automation tools, PowerShell/scripting, analytics, and adoption frameworksFamiliarity with employee experience frameworks, governance, usage analytics, and accessibility considerationsIn addition to salary, this role is eligible for benefits. The benefits would include medical, prescription drug, vision, and dental plans; 401(k) plan; paid parental leave; paid time off; and paid holidays.Additional details are available at additional information, refer to the Pay Transparency section below.#LI-JP1#LI-HybridAll Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.Pay TransparencyReworld is committed to paying its staff equitably, and we strive to provide competitive compensation and benefits packages. The range below reflects Reworld’s reasonable estimate of base pay for this role based on primary posting location. It is expected that most qualified candidates in this location will fall within the posting range. The final salary offered for this role will be determined based on factors including, but not limited to: experience, education, geographic location, skills and competencies, travel requirements and/or union contracts (if applicable). Pay ranges are reviewed from time to time and may be modified in the future.The pay range for the primary location of this position is: $136,600.00 - $195,300.00 USD. For hourly roles, this is the annualized salary. To calculate the hourly rate, divide by 2080.Our DEI CommitmentReworld is an Equal Opportunity Employer, has developed an Affirmative Action Program (AAP), and will not discriminate against any qualified applicants because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), veteran status, liability for service in the Armed Forces of the United States, or any other characteristic protected by law.Know Your Rights (Click to view poster)If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the ‘Contact Us’ button. Under Inquires, select ‘Careers’ in the Interest field, fill out all required fields including your message. In the message section, please note this is a ‘Job Application Accommodation Request’.Attention Staffing Agencies & Search FirmsReworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees. #J-18808-Ljbffr