Sr Manager Global HRIS (Workday)

Senior Manager, Global HRIS (Workday) Alvarez & Marsal (A&M) is a global consulting firm that helps clients solve complex problems. We focus on action, results, and a collaborative environment driven by our core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity. The Team A&M is seeking a Senior Manager, People Systems to lead the operational excellence, continuous improvement, and strategic evolution of our global Workday ecosystem. This role will lead a global team of HRIS professionals and ensure our People Systems platform supports a rapidly growing global organization. As an established Workday customer, A&M continues to expand platform capabilities across HCM, Recruiting, Talent & Performance, Payroll, Benefits, Time Tracking, and Absence while delivering an exceptional employee experience. How You Will Contribute Lead and Develop a Global People Systems Team Lead, coach, and develop a global team of HRIS analysts responsible for Workday operations and support. Provide leadership and oversight to a globally distributed People Systems team, ensuring alignment on priorities, service quality, and delivery standards. Foster a culture of accountability, collaboration, continuous improvement, and professional development. Own day‑to‑day HRIS operations and ensure stability, scalability, and performance across the Workday environment. Establish and manage a tiered support model (L1/L2/L3) with clear ownership, escalation paths, service level commitments, and performance metrics. Lead production support activities, including triage, issue resolution, root cause analysis, and continuous service improvement. Manage Workday bi‑annual releases, coordinating testing, evaluating new functionality, and driving adoption of platform enhancements. Shape the Future of People Technology Partner closely with HR, Talent Acquisition, Benefits, Payroll, Finance, IT, and business stakeholders to identify opportunities for optimization and innovation. Drive adoption of new functionality and enhancements that improve user experience, operational efficiency, and business outcomes. Collaborate with the HRIS Implementation Lead, People Technology Architecture Lead, and Integrations team on strategic initiatives and cross‑functional projects. Help define scalable processes and governance frameworks that support organizational growth. Build Strong Stakeholder Partnerships Serve as a trusted advisor to business leaders and functional stakeholders. Communicate technical concepts and platform capabilities to both technical and non‑technical audiences. Provide regular updates and insights to leadership regarding operational performance, platform health, risks, and opportunities. Qualifications 5+ years of recent hands‑on Workday administration, configuration, and support experience. 7+ years of HR technology, HRIS, People Systems, or related experience with increasing responsibility, including team leadership. Experience managing or overseeing an offshore or globally distributed team. Demonstrated ability to build and manage SLA frameworks and tiered support models in a complex, high‑volume environment. Proven record of managing Workday production support including triage, configuration, and root cause resolution. Strong interpersonal, oral, and written communication skills; ability to translate technical concepts for non‑technical stakeholders. Ability to manage multiple high‑priority tasks and adjust to shifting priorities while meeting deadlines in a fast‑paced, growing organization. Comfortable working across global teams and time zones. Self‑motivated and able to work both independently and collaboratively. Customer‑service oriented with a demonstrated desire to deliver an excellent experience. Bachelor’s degree in Human Resources, HRIS, Business Administration, IT/IS, MIS, or related field preferred. Highly proficient in Microsoft Excel; experience with ITSM or ticketing tools (e.g. ServiceNow, Jira) a plus. Your journey at A&M We prioritize your well‑being, providing benefits and resources to support you on your personal journey. Regular employees working 30 or more hours per week are entitled to participate in Alvarez & Marsal Holdings’ fringe benefits: healthcare plans, flexible spending and savings accounts, life, AD&DD, and disability coverages; a 401(k) retirement savings plan; and an annual discretionary contribution to the 401(k). Employees are also eligible for paid time off (vacation, personal days, 72 hours of sick time, ten federal holidays, one floating holiday, and parental leave). The amount of vacation and personal days varies by tenure and role type. Salary and Incentives Salary range is $170,000–$190,000 annually, dependent on several variables including education, experience, skills, and geography. A&M also offers a discretionary bonus program based on individual and firm performance. Employment Requirements Must be authorized to work in the US without the need for employment‑based sponsorship now or in the future. A&M will not sponsor applicants for US work visa status for this role. Culture & Values We trust our people to take ownership early, contribute to meaningful challenges, and drive results that matter. We empower growth and champion diverse perspectives and attribute doing the right thing. Equal Opportunity Employer It is Alvarez & Marsal’s practice to provide and promote equal opportunity in employment, compensation, and other terms and conditions of employment without discrimination because of race, color, creed, religion, national origin, ancestry, citizenship status, sex or gender, gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, family medical history, genetic information or other protected medical condition, political affiliation, or any other characteristic protected by and in accordance with applicable laws. Employees and applicants can find A&M policy statements and additional information by region here. Unsolicited Resumes from Third‑Party Recruiters Please note that as per A&M policy, we do not accept unsolicited resumes from third‑party recruiters unless such recruiters are engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that A&M will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. #J-18808-Ljbffr