Plant Manager- Dispatcher

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities 

Job Summary
We are seeking a professional and skilled Dispatcher/ Plant Manager to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure.

Responsibilities

• Answer incoming customer calls and process concrete orders — confirm quantity, mix design, delivery time, and job site details.
• Enter and update orders accurately in the dispatch/batching system (e.g., Command Alkon, Digital Fleet, or similar).
• Schedule and assign mixer trucks and drivers to loads, adjusting the number of drivers needed throughout the day to match demand.
• Communicate schedules, load times, and changes clearly to drivers, plant staff, and customers throughout the shift.
• Monitor truck status and delivery progress in real time; adjust routes and schedules for weather, traffic, or job site delays 
• Oversee all plant operations — coordinate and monitor daily workloads and production schedules across the plant.
• Supervise drivers, batch operators, and other plant personnel; train, develop, and motivate staff toward production and safety goals. 
• Enforce company safety rules, conduct safety meetings/toolbox talks, and ensure all staff use required PPE.
• Monitor concrete quality and consistency — oversee or perform QC testing (slump, air content, etc.) and ensure mix designs meet job specifications.
• Maintain and troubleshoot batch plant equipment; schedule routine maintenance and repairs to minimize downtime.
• Manage raw material inventory — track stock levels, coordinate orders/deliveries of cement, aggregate, and admixtures.
• Resolve delivery issues, order conflicts, or customer complaints quickly and professionally.
• Enforce and communicate DOT Hours of Service rules and other safety/compliance requirements to drivers.
• Complete daily reporting and administrative tasks: delivery tickets, order logs, production paperwork, and customer tickets.
• Ensure compliance with OSHA, MSHA, DOT, environmental, and other applicable regulations; maintain required logbooks and postings. 
• Review and approve driver/staff timecards, PTO requests, and communicate attendance issues to upper management.
• Prepare incident reports and communicate operational deficiencies, QC issues, or productivity concerns to management.
• Work weekends as needed to support project schedules and delivery demand.

Take on additional responsibilities as assigned, based on the needs of specific projects 

Qualifications

• Prior experience in dispatching, logistics, or transportation combined with supervisory/plant operations experience; ready-mix or construction materials industry experience strongly preferred.
• Working knowledge of concrete mix design, batch plant operations, and QC testing methods.
• ACI and/or NRMCA certifications preferred (or willingness/ability to obtain them).
• Strong organizational skills and ability to manage multiple changing priorities — both scheduling/dispatch and plant operations — at once.
• Clear written and verbal communication skills — comfortable on multi-line phones and leading plant staff.
• Comfortable with computer/data entry systems: order processing software, spreadsheets, GPS/routing tools, inventory management.
• Strong leadership and problem-solving skills; comfortable making operational decisions under pressure.
• Valid driver's license. 

Work Environment

• Split between office-based dispatch work and on-site plant floor presence — exposure to dust, noise, weather, and heavy equipment.
• Requires flexibility for weekend work, occasional overtime, and rotating coverage based on project and seasonal demand.
• Ready-mix is often a seasonal business — clarify with candidates whether this role is year-round or has a seasonal layoff period.