Payment Processing Specialist

Payment Processing Asst. Unit ManagerJob Summary – Asst. Unit Manager Payment Processing Role & Responsibilities:Lead day-to-day operations for US payment processing including ACH, Wire (Fedwire/CHIPS), Cards, and Check processingEnsure transactions are processed accurately and within cut-off timelines and SLAsAct as primary escalation point for operational issues, client queries, and payment exceptionsManage production stability during high-volume cycles, peak days, and month-end periodsEnsure daily, intra-day, and month-end settlements are completed on timeMonitor cash positions, funding requirements, and prefunding modelsCapable of independently leading & managing the day-to-day operationsProcess managementPeople managementClient relationshipInternal Stakeholder Relationship ManagementAudits & ComplianceManage returns, adjustments, reversals, chargebacks, and rejectsOversee daily transaction, GL, suspense, and nostro/vostro reconciliationsEnsure reconciliation between core banking systems, payment platforms, clearing files, and settlement reportsDrive aging resolution of open items, root cause analysis, and corrective actionsIdentify opportunities for reconciliation automation and straight-through processingMaintain strong audit trails, MIS, and control documentationProactive to understand the process, doing RCA & putting mitigation plans in place for issuesPlay an integral role in continuous improvement of reporting processesDeveloping relationships with the business and ensuring span adds maximum valueManage ad hoc project work of ClientPoint of contact for Clients & Internal stakeholdersSkills and Qualification – Hands on experience & nuances of operations related to Payment processingExcellent people management skills, Issue resolution & leading by exampleExcellent client facing capabilities in terms of managing escalations & relationshipExcellent communication (Written & Verbal English)Networking capabilityAnalytical (Tactical & Strategic) & forward-thinking mindsetHands on experience resource management (Billable & Buffer headcount)Flexible to travel & work between locations for business reasonsPrior experience in running Process improvement, Six Sigma Projects & Business value adds to the clientGood understanding NACHA, Fedwire/CHIPS/SWIFTStrong knowledge of Payment processing rules and Dispute HandlingExpertise payment platforms such as EPP, ACH Plus, ACHAPS, Payplus, Total Messaging, SCOWeb, or equivalent banking portalsProficiency in bank account validation, exception handling, reconciliation, and settlement processesAbility to operate in high-volume, deadline-driven environments while maintaining accuracyBehavioral Skills:Flexible to do Over Time duty if required.