Teller (Cantonese or Mandarin Fluent)

Teller Position

It is the responsibility of the teller to courteously, expeditiously and accurately process on-line and off-line transactions for all types of accounts and services for the customers.

Reports To

Branch Manager

Assistant Branch Manager

Supervisor

Primary Responsibilities

Accept retail and/or small business deposits, loan payments, process checking and savings account withdrawals

Cash checks

Maintain an adequate cash drawer at all times; this includes requisitioning cash when needed and signing back excess cash and mutilated currency

Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks

Answer customer inquiries and refer customers to the proper service area for issues that cannot be resolved at the teller line

Providing additional products including Bank Checks, Personal Money Orders and Gift Cards.

May be responsible for bank opening and/or closing

Maintains the highest level of confidentiality with all information obtained

Promotes the banks products and services

Represent the Bank in a manner that maintains and expands positive relations with all customers, potential customers and co-workers

Comply with all department and company policies, procedures and regulations

Other duties as assigned

Part time tellers are required to work every Saturday. Full time tellers are required to work rotational Saturdays

Desired Skills & Experience

Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees

Mathematical skills

Strong communication & organizational skills

Detail oriented, high degree of accuracy

Competence with computers, telephone, calculator

Ability to work in a fast-paced environment & under pressure as needed