Hotel General Manager

Summary The Hotel General Manager is responsible for overseeing all aspects of hotel operations, ensuring exceptional guest experiences, and maintaining high standards of service, cleanliness, and hospitality. This role involves managing daily operations, coordinating departments, supervising staff, optimizing financial performance, and ensuring compliance with company policies and industry regulations. The General Manager also plays a key role in budgeting, marketing, and strategic planning to drive profitability and maintain the hotel's reputation. Essential Duties and Responsibilities Direct, train and mentor associates and observe performance to ensure adherence to hotel policies and established operating procedures. Ensure all Owner and brand directed initiatives, perspectives and programs are implemented, followed and supported. Monitor customer service by speaking with guests, reviewing guest satisfaction surveys and observing associates. Actively promote the hotel and company. Assist with the development of sales strategies and action plans. Develop and maintain positive business relationships with all guests, vendors and other external partners. Conduct regular physical property inspections to ensure all standards of excellence are being met. Answer inquiries pertaining to hotel policies and services. Understand, support and administer all state and local laws/codes in which the hotel is located that govern inn keeping and associate relations. Develop and maintain hotel budget striving to meet and/or exceed all financial and budgetary goals. Facilitate and maintain on-going communication and collaboration with all associates. Perform a variety of administrative tasks including maintaining an accurate inventory of supplies, processing hotel payroll and handling any accounting and purchasing functions. Maintain up to date records and files. Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service. Ensure the cleanliness of all areas of the hotel. Assist in checking all fixtures, equipment and conditions (lights, music, heating/cooling, furniture, wallpaper, etc.) for proper operations, settings and maintenance. Report deficiencies. Qualifications Three to five years related experience and/or training; Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience. Physical Demands The associate must be able to lift and/or move up to 25 pounds. Work Environment While performing the duties of this Job, the associate is occasionally exposed to odors; chemicals; dust; and outside weather conditions. The noise level in the work environment is usually moderate. The associate works in an environment that is open to the general public. #J-18808-Ljbffr