Commercial Property Manager

Healthpeak Properties is a fully integrated real estate investment trust (REIT) and an S&P 500 company. We specialize in owning, operating, and developing high-quality real estate focused on healthcare discovery and delivery. Our impressive portfolio includes nearly 50 million square feet of medical outpatient buildings, lab and life science facilities and Senior Assisted Living centers. 

POSITION RESPONSIBILITIES

The Property Manager (PM) is responsible to managing all operational and financial aspects of a single property or portfolio of Life Science, Lab and office properties in their designated location. The ideal candidate will have experience with Life Science Lab and/or healthcare facilities and have a proven track record of managing relationships with key members of healthcare systems. Responsibilities include but are not limited to:

• Ensure that team members develop, grow, and maintain strong relationships with tenant partners to deliver best-in-class customer service and Healthpeak core values (W.E. C.A.R.E)

• Conduct annual performance evaluations for members of team along with other HR functions as assigned

• Meet regularly with team members to review property operations

• Manage properties proactively

• Responsible for tenant satisfaction and lease compliance

• Develop and maintain strong working relationships with our tenants and decision makers

• Anticipate tenant needs

• Address tenant concerns quickly, professionally, and economically

• Schedule and attend regular meetings with key tenants to review property operations

• Ensure work orders and preventative maintenance tasks are being tracked in specified work order system and completed in a timely and professional manner and in accordance with company KPIs

• Oversee and participate in portfolio specific tenant outreach programs

• Coordinate tenant survey process, including annual action plan implementation

• Assist with lease review and abstracting as needed

• Coordinate all phases of pre- and post-move in process

• Ensure proper tenant submetering tracking and billing

• Ensure accurate and timely tenant billing, including operating and tax reconciliations

• Regularly review Accounts Receivable reports, follow up on delinquent payments and recommend legal action when necessary

• Maximize recoverable income on a property-by-property basis

• Prepare annual operating budget and 5-year capital plan for each property on an annual basis

• Manage operations within property level budget for each property in respective portfolio

• Review property cash flows and overall property operations. Understand, report and take responsibility for monthly expense variances in the respective portfolio

• Responsible for monthly accruals

• Manage vendor services and operational projects

• Competitively bid service and special projects and prepare agreements

• Oversee capital projects and attend construction meetings as needed

• Inspect and review all buildings regularly and act on items to be addressed

• Interact daily with building engineers to ensure continuity of building operations

• Review and approve vendor invoices and ensure timely and accurate payment

• Ensure operational compliance (i.e., vendor contract reviews, insurance certificate compliance, tenant contact audit, update Accounting System and Work Order System, etc.)

• Ensure tenant, vendor and team contact information and building records are maintained accurately

• Ensure compliance with all laws, codes, regulations, insurance, warranties and reporting requirements

• Ensure incident reports are properly filed and oversee insurance claim process as needed

• Perform administrative duties as necessary

• Support and adhere to Healthpeak's corporate compliance and operating policies and procedures

• Tour vacant space and support leasing efforts as needed

• Assist with collection and coordination of market data, including market rents and operating expense estimates

• Assist with acquisitions and dispositions, as required.

• Sustain a high level of confidentiality with all company information

• Perform other duties as assigned

• Ability to travel: 15%

• Competitive benefit package and generous cash incentive, salary commensurate with experience: $115,000 - $135,000 annually

POSITION REQUIREMENTS

• Bachelor’s degree in Marketing, Business, Real Estate, Finance, and/or Accounting

• A professional designation from BOMA, IREM, or CCIM preferred

• Minimum of 5 years of experience in commercial real estate property management. Experience in Life Science Lab/healthcare property management strongly preferred

• Experience in the analysis of operational and financial data

• Possess strong initiative and sense of personal responsibility

• Ability to establish and maintain rapport with business community and interact with various levels of professionals

• Excellent written and verbal communication skills

• Able to prioritize tasks and projects and thrive in fast-paced environment

• On-site attendance is an essential function of the job and is required in-office at company office or at properties five (5) days per week

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