Police Dispatcher Lateral

Police Dispatcher

The City of Antioch is currently accepting applications for the Police Dispatcher position located within the Antioch Police Department. The Police Dispatcher evaluates response necessary as dictated by a given request for service.

Benefits include a competitive monthly cafeteria benefit plan contribution for medical benefits, bilingual incentive pay, educational incentive pay, POST certificate incentive pay, and more.

This is a continuous posting and job posting may close at any time. Applicants are encouraged to apply as soon as possible. This recruitment is to establish a 12-month eligibility list. This recruitment can close at any time so candidates are encouraged to apply immediately. Oral board interviews are TBD and the city reserves the right to modify this schedule.

Under general supervision, performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying 9-1-1, emergency, and non-emergency calls for service for the cities of Antioch and Brentwood, as well as Antioch Animal Control; inputs calls into CAD (computer aided dispatch); dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities.

Knowledge of operations, services, and activities of a public safety telecommunications and dispatch center; operational characteristics of modern public safety telecommunications equipment; law enforcement and emergency service procedures; techniques of questioning for both emergency and non-emergency calls; methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service; radio codes currently used by the Police Department; functions of the Police Department and other City departments; geographic features and locations within the area served; English usage, spelling, grammar, and punctuation; modern office procedures, methods, and computer equipment; pertinent federal, state, and local laws, codes, and regulations; methods and techniques of telephone etiquette; methods and techniques of conflict resolution; principles and procedures of record keeping.

Ability to respond to and resolve difficult and sensitive citizen inquiries and complaints; effectively communicate and elicit information from upset and irate callers; speak clearly and concisely in an understandable voice via radio and telephone and in person; hear and distinguish radio voice traffic within normal levels and over background noise; make independent decisions that affect the safety of public safety personnel, citizens, and property; dispatch police units quickly and effectively; think quickly, calmly, and clearly in emergency situations; perform multiple tasks simultaneously; operate a variety of telecommunications receiving and transmitting equipment; operate specialized public safety computer systems and applications; read and interpret maps and other navigational resources and give directions; type and enter data accurately at a speed of 45 net wpm; work under pressure, exercise good judgment, and make sound decisions in emergency situations; understand and follow oral and written instructions; interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures; maintain composure, alertness and concentration while working for extended periods of time; compile, maintain, process, and prepare a variety of records and reports; deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report; maintain confidentiality; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.