Service Advisor

Job DetailsJob Location: Subaru South Tampa - Tampa, FL 33634Position Type: Full TimeEducation Level: High SchoolSalary Range: $70,000.00 - $90,000.00 Base+Commission/yearJob Shift: AnyJob Category: AutomotiveSubaru South Tampa is looking for a customer focused, Service Advisor!

Key Responsibilities and Duties

Customer Interaction:

• Greet customers in a friendly and timely manner.
• Listen to and accurately document the customer's description of their vehicle's problems and service needs.
• Answer customer questions about services, repairs, and pricing.
• Keep customers updated on the status of their vehicle's repair, including any changes to the estimate or timeline.
• Handle customer complaints and resolve issues professionally and effectively.
• Follow up with customers after service to ensure satisfaction and build long-term relationships.

Service and Repair Management:

• Conduct an initial visual inspection or test drive to help confirm the customer's concerns.
• Act as a liaison between the customer and the automotive technicians, translating technical issues into easy-to-understand language.
• Create detailed and accurate repair orders (RO) that outline the customer's concerns and the required services.
• Provide clear and accurate cost estimates for labor, parts, and supplies.
• Obtain the customer's signature on the repair order and get approval for any additional work.
• Advise customers on necessary routine maintenance and other services based on the vehicle's history and manufacturer recommendations.
• Coordinate with the parts department to ensure necessary parts are available.

Administrative and Operational Tasks:

• Schedule service appointments and manage the service workflow to optimize technician productivity and minimize customer wait times.
• Process payments and handle billing inquiries.
• Maintain accurate customer and vehicle service records.
• Verify warranty and service contract coverage.
• Ensure all vehicles are parked and secured properly after service.
• Keep the work area clean and organized.

Qualifications Required Skills and Qualifications

• Communication Skills: Exceptional verbal and written communication is crucial for interacting with both customers and technicians.
• Customer Service: A friendly, professional demeanor and a strong commitment to customer satisfaction.
• Technical Knowledge: A foundational understanding of automotive systems, diagnostics, and repairs is essential to effectively communicate with technicians and customers.
• Salesmanship: The ability to recommend and sell services and products that benefit the customer and the business.
• Problem-Solving: The ability to quickly identify and resolve issues, especially when dealing with dissatisfied customers.
• Organizational Skills: Excellent multitasking and time-management abilities to juggle appointments, repairs, and customer communication in a fast-paced environment.
• Computer Proficiency: Experience with automotive software, CDK, X-time, and Reynolds and Reynolds preferred.
• Physical Requirements: Ability to stand, walk, and work in a fast-paced environment.
• A valid driver's license with a clean driving record is required.
• Must be a minimum of eighteen years of age
• Must be able to pass pre-employment screening (background & drug test)

EOE/DFWP