Customer Service Lead
$60k - $75kLHH
Customer Service Lead
LHH is seeking a Customer Service Lead for our client to oversee daily customer service operations, support a team of Customer Service Representatives, and ensure seamless communication between customers, production, logistics, and sales departments. Position Summary The Customer Service Lead will serve as the primary point of contact for escalated customer inquiries while leading and mentoring a customer service team. This role is responsible for driving customer satisfaction, improving processes, monitoring order fulfillment activities, and ensuring timely resolution of customer concerns. The ideal candidate has experience in a manufacturing environment, strong leadership skills, and expertise in order management and ERP systems. Key Responsibilities
- Lead, coach, and support a team of Customer Service Representatives.
- Monitor daily workflow, order processing activities, and service levels.
- Serve as the escalation point for complex customer issues and complaints.
- Ensure accurate entry and management of customer orders, pricing, and account information.
- Coordinate with Production, Planning, Shipping, Engineering, and Sales teams to ensure customer requirements are met.
- Communicate order status, shipping updates, delays, and product availability to customers.
- Analyze customer service metrics and implement continuous improvement initiatives.
- Assist with forecasting customer demand and inventory-related inquiries.
- Maintain accurate customer records within ERP and CRM systems.
- Develop and document customer service procedures and best practices.
- Support onboarding and training of new customer service team members.
- Generate reports related to order fulfillment, customer satisfaction, and service performance.
Qualifications
- 3+ years of customer service experience within a manufacturing, distribution, or industrial environment.
- Previous leadership, supervisory, or team lead experience preferred.
- Strong understanding of order management, production scheduling, and supply chain processes.
- Experience utilizing ERP systems such as SAP, Oracle, Microsoft Dynamics, Epicor, or similar platforms.
- Proficiency in Microsoft Office, including Excel and Outlook.
- Excellent communication, problem-solving, and organizational skills.
- Ability to prioritize multiple tasks in a fast-paced environment.
- High attention to detail and commitment to customer satisfaction.
Pay/Benefits
- $60,000 - $75,000
- Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits
Pay Details: $60,000.00 to $80,000.00 per year
LHHVacancy posted 16 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Lead in Des Plaines, IL vacancy
$60k - $75k
...Job Description Job Description LHH is seeking a Customer Service Lead for our client to oversee daily customer service operations, support a team of Customer Service Representatives, and ensure seamless communication between customers, production, logistics, and sales...SuggestedTemporary workWork at officeLocal areaLHH US
Des Plaines, IL15 days ago$23 per hour
...Pay Rate: $23 per hour Schedule: Mon - Fri 10am - 6:30pm The Customer Relations Coordinator provides front‑line administrative and customer service support to ensure accurate shipment processing, documentation, and communication multimodal transportation...SuggestedHourly payFull timeContract workWork at officeForward Air
Des Plaines, IL2 days ago$50k - $57.5k
...Customer Service Coordinator Roth Staffing recruiting for one of our major clients that is currently seeking a Customer Service Coordinator... ...as requested. Provide market feedback to help improve our lead-times, service, or other functions valued by our customers;...SuggestedLocal areaLedgent Technology
Elk Grove Village, IL3 days ago- ...family—a Fortune 100 company and the world’s leading off-price retailer. \n \n \n \n... ...Responsible for promoting an excellent customer experience. Oversees a team of... ...store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads...SuggestedTemporary workLocal areaHome officeFlexible hoursNight shift
TJX Companies
Mount Prospect, IL9 days ago - ...Job Description: The Customer Care Manager (CCM) is responsible for providing quality and efficient service to customers & clients through the daily management of a team... ...• Review GLSA calls to dispute incorrect leads and control spend. • Resolve client concerns...SuggestedFull timeWork at officeWork from homeAfternoon shift
Point Quest Group
Des Plaines, IL2 days ago $50k - $68k
Communications And Video Production Specialist This role involves collaborating with the Director of Communications to support the department's communications and video production efforts, serving as the district's liaison to the Maine Township High School Foundation...Work at officeImmediate startMonday to FridayAfternoon shiftMaine South High School
Park Ridge, IL1 day ago- JCPenney in United States seeks a Customer Experience Supervisor I to lead and coach associates, drive customer service excellence, and execute company training initiatives across the store. The role focuses on directing checkout experience strategies, supervising cashier...
- ...schedule. Travel weekly within the Elk Grove territory; no overnight travel expected. You may lead projects, guide teammates, and influence positive outcomes while supporting customer and operational objectives. Candidates should have at least 2 years of sales experience...Monday to Friday
$19 per hour
Customer Service Representative - Join the Fields Auto Group Family! Love making people smile? At Fields Jeep in Glenview, we don’t just sell and service cars; we build relationships. We believe our employees are our greatest asset, and we treat them with the respect...Hourly payFull timeWork at officeFIELDS CHRYSLER JEEP DODGE RAM (GLENVIEW)
Glenview, IL4 days ago$18 per hour
...Customer Service Coordinator C. Cretors and Company, based in Wood Dale, IL is offering an entry level position for a Customer Service Coordinator. C. Cretors and Company has been in business since 1885 and is world-known manufacturer of equipment for the snack food industry...Hourly payPart timeFlexible hoursC Cretors & CO
Wood Dale, IL3 days ago$8k
...is a community of people who anticipate, lead, and believe that listening is where learning... ...efficiently manage your time, excellent customer relations skills, and excitement for... ...Discounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions...Full timeTemporary workPart timeWork experience placementShift workVerizon
Prospect Heights, IL5 days ago$8k
...is a community of people who anticipate, lead, and believe that listening is where learning... ...efficiently manage your time, excellent customer relations skills, and excitement for... ...Discounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions...Full timeTemporary workPart timeWork experience placementShift workVerizon
Prospect Heights, IL15 days ago$16 - $16.5 per hour
...family—a Fortune 100 company and the world’s leading off-price retailer. \n \n \n \n Job... ...Responsible for promoting an excellent customer experience. Oversees a team of Associates... ...store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads...Hourly payTemporary workLocal areaHome officeFlexible hoursNight shiftTJX Companies
Arlington Heights, IL5 days ago$55k - $60k
...Customer Service Coordinator Salary Range $55,000.00 - $60,000.00 Salary Job Summary The Customer Service Coordinator will provide customer service duties and order transactional efforts for the organization. The Customer Service Coordinator will act as the first...For contractorsWork experience placementWork at officeImmediate startLeahy-IFP
Glenview, IL2 days ago$16 - $16.5 per hour
...family—a Fortune 100 company and the world's leading off-price retailer.Opportunity: Grow... ...for promoting an excellent customer experience. Oversees a team of Associates... ...store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads...Hourly payTemporary workLocal areaHome officeFlexible hoursNight shiftTJX
Arlington Heights, IL2 days ago$45k - $60k
...multilingual agency excels at personalized service-offering policies in English, Spanish,... ..., and genuine care, supported by glowing customer feedback and high ratings. Position Overview... ...We're seeking an Office Manager to lead day-to-day operations and support Mae's...For contractorsWork at officeLocal areaWeekend workState Farm
Morton Grove, IL1 day ago- Dollar Tree Stores in Arlington Heights, IL seeks an Assistant Store Manager to support store operations, customer service and team development. You will help with opening/closing, merchandising, and daily activities to keep the store running smoothly. Key responsibilities...Part time
$38k - $55k
Colin Fane - State Farm Agent in Oak Park, Illinois is looking for a Customer Service Representative (CSR) to provide exceptional service, manage policies, and resolve customer issues. The ideal candidate will excel in communication and customer service, contributing to...- ...experience. Key Responsibilities Travel & Expense Program Management Lead the day‑to‑day oversight of the Travel & Expense function,... ...and ensure alignment with company guidelines Collaborate with service providers to resolve issues, identify gaps, and implement process...
- Burlington in the United States is seeking a Part Time Customer Service Lead to guide day-to-day service, model our values, and drive a friendly, efficient checkout experience. You'll lead by example with the store team in a fast-paced retail environment, helping associates...Part timeFlexible hours
- Express Employment Professionals - Cincinnati East in Elk Grove Village, IL seeks a versatile team member to bridge office and warehouse functions. You will handle orders, maintain inventory records, assist with packing/unloading, support AR tasks, and keep daily operations...
$160k - $210k
...are seeking a dynamic Traveling Project Director to oversee and lead high-profile mission-critical construction projects across the... ...communication bridge between team members, clients, and executives. Customer Relationship Management – Cultivate long-lasting relationships...Temporary workFlexible hoursFindTalent
Des Plaines, ILa month ago- CSN Collision is seeking a customer-focused Customer Service Representative (CSR) to be the primary contact for customers during the repair process. You will coordinate with insurance companies, schedule repairs and rentals, process payments, and provide timely updates...
- Bmwofasheville is seeking a Customer Service Representative to join Fields Jeep in Glenview. You will greet customers, manage service appointments, and support office tasks, ensuring an excellent experience. We value positive attitudes and strong communication skills....Full timeWork at officeMonday to FridayShift work
- Fields Auto Group in Glenview is looking for a Customer Service Representative to join their team. This role involves greeting customers, managing service appointments, and handling administrative tasks to ensure excellence in customer service. The ideal candidate will...Full timeWork at office
- Fields Motorcars in Glenview, Illinois, is seeking a Customer Service Representative who enjoys making people smile and excels in a fast-paced environment. You will be the face of Fields, greeting customers warmly and managing service appointments. Handling invoicing and...Full timeWork at office
$60k - $68k
...Community Living Program (CLP) sites to ensure consistent, high-quality service delivery. This role includes ensuring appropriate staff coverage... ...Coordinator will mentor new Direct Support Professionals and lead the implementation of person-centered practices in alignment...Full timeMonday to FridayFlexible hoursWeekday work- ...operated by Senior Lifestyle Corporation seeks an on-site executive to lead daily operations and drive resident satisfaction. You will... ...organizations, and regulators while promoting dignity and service excellence. The role requires strong leadership, budgeting acumen...
$16 - $16.5 per hour
...family—a Fortune 100 company and the world’s leading off-price retailer. \n \n \n \n... ...working as a team. Ensures an excellent customer experience by engaging and interacting... ...store. Role models exceptional customer service. \n \n Creates a positive internal...Hourly payTemporary workLocal areaHome officeFlexible hoursNight shiftTJX Companies
Mount Prospect, IL19 days ago- ...for the efficient operation of the dental call center, ensuring that patients receive excellent customer service while maximizing scheduling efficiency. The manager will lead a team of call center representatives, manage daily activities, and implement strategies to...Work at officeShift workAfternoon shift
Dental Management & Investments, LTD.
Villa Park, IL14 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Lead. Be the first to apply!
Related searches
- customer retention Des Plaines, IL
- customer marketing Des Plaines, IL
- work from home customer Des Plaines, IL
- customer satisfaction Des Plaines, IL
- customer engineer Des Plaines, IL
- customer Des Plaines, IL
- hybrid customer service Des Plaines, IL
- non customer service Des Plaines, IL
- customer service inside sales representative Des Plaines, IL
- work from home virtual customer service Des Plaines, IL