Customer Service Rep

About the Role We seek a highly motivated and skilled Customer Service Representative to join our team in the Corrugated Packaging Manufacturing industry. The role focuses on providing exceptional customer service, addressing inquiries, resolving problems, and processing orders in a timely and efficient manner in a fast‑paced environment. Schedule 8 AM - 4 PM, Monday to Friday Minimum Qualifications High school diploma or equivalent 3+ years of experience in manufacturing customer service Excellent verbal and written communication skills Ability to work in a fast‑paced environment Strong problem‑resolution skills Preferred Qualifications Associate or Bachelor’s degree in a related field Experience in the Corrugated industry Experience with estimating and estimating software Responsibilities Communication with customers via phone, e‑mail or face‑to‑face. Process orders, forms, applications, and requests. Direct requests and unresolved issues to the appropriate resources. Manage customer accounts. Manage purchased items. Prepare formal quotes for customers. Use technology‑related resources as needed. Perform additional duties as requested. Adhere to safety and quality policies. Comply with the company’s attendance/tardiness standards. EEO Statement Our goal is to have a diverse workforce that is representative, at all job levels, of the citizens and customers we serve. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. #J-18808-Ljbffr